Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this tax service to do about seven or eight years of not reported taxes they have charged me $2500. Theyve been horrible since the onset they do not return phone calls, and after I had to file the taxes that they prepared the *** is now sending them back to me as insufficient and lacking information I would like my money back and hire a company thats legitimate

  Business Response

  Date: 07/31/2023

  ******************* hired us to prepare his unfilled tax returns for the 2011-2018. Which we prepared and filed, client has been given all copies. The client is upset at the fact that he has a small balance due on some years owed and the processing of paper returns. We have no control of the *** processing of clients tax returns. To make the client happy, we proceeded to prepare 2020 and 2021 tax returns at no additional charge. Which we also provided copies to taxpayer. We also included the taxpayer advocate in the process to make sure all the assessments are correct. We have done everything to in our power to put the taxpayer in a better situation. Furthermore, we cannot be held responsible for the *** not processing tax returns that were submitted during the period of time which the *** has acknowledged problems with mail.   He is extremely difficult and have made multiple attempts to accommodate this client.  Our responsibilities have been fulfilled, and we have gone above and beyond the scope of the original contract, 

   

   

• Initial Complaint

  Date:03/07/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Five Star to help with a tax issue over two years ago. They assured me that they would be able to help resolve the issue I had with the **** I paid them nearly $9k for their services and they were not able to do what they said. Now I am being ghosted. They do not answer my emails, nor return any of my phone calls. They are being completely unprofessional by not getting back to me and providing me the documentation I am requesting. I need to know what they sent to the *** if they even sent anything. It is absurd that companies like this take advantage of people that are struggling to survive. If they can't provide the information I am requesting then they should feel obligated to refund me some of my money that was wasted on them.

  Business Response

  Date: 03/16/2023

  To whom it may concern,
  
  I have been in communication with the Taxpayer, and we have fulfilled all agreed representation; the Taxpayer recently received information from the *** about the work we have completed; I have emailed the Taxpayer all correspondence requested, and they decided that our work was done and completed. They know the *** took a little longer than usual to approve their case. Nevertheless, we understand the Taxpayer's concerns and have addressed all issues.
  
  *********************
  Compliance Manager
  

  Customer Answer

  Date: 03/28/2023

   
  Complaint: 19552286
  
  I am rejecting this response because: I have not received all correspondence requested, and I never said their work was done and completed. The *** has not approved our case and I was told it would be another 16 to 20 weeks before I heard anything back from the ***.
  
  Sincerely,
  
  *****************

  Business Response

  Date: 10/20/2023

  ****,
  
  The *** says it will be twelve to sixteen weeks because there is a moratorium on processing ERCs as of September 14, 2023. The *** did this because all of the fraud that ************** created popped up and, as a result, for fraudulent claims that were submitted.
  
  I understand you are frustrated. I also know that you contacted the ***, and the *** verified that the work we were contracted for was done.
  
  I know the *** has slowed down and is taking longer than expected to process submitted ERC claims before September 14, 2023.

  Customer Answer

  Date: 10/21/2023

   
  Complaint: 19552286
  
  I am rejecting this response because if I need to speak with someone at Fivestar in the future I'm hoping by having this still open then they will likely not ghost me again. I want this to stay open until my issue with the *** is resolved.
  
  Sincerely,
  
  *****************

  Business Response

  Date: 11/08/2023

  To whom it may concern,
  
   I understand the client's concerns and would like to address them accordingly. First and foremost, We apologize if our previous communication fell short of the client's expectations. It was never our intention to "ghost" or ignore the client. We aim to provide dedicated and responsive assistance to all our clients throughout their tax resolution journey. We value our client's trust and are committed to resolving our client's issues with the *** effectively and efficiently.
  
  With this client, in particular, we have fulfilled our duties. And have accurately explained the timeline and *** procedures. We have no control over when the *** will close out and approve their case, and with the current moratorium, everyone's case has been delayed with the ***.
  
  We take our clients' concerns seriously and are fully committed to maintaining open lines of communication. We aim to work collaboratively with all our clients to achieve a resolution that meets their needs and resolves their tax matters with the ***.
  
  Keeping the BBB complaint open may inadvertently hinder the progress of the client's case. Closing the complaint will not impact our dedication to assisting them. On the contrary, it allows us to focus on the specific details of your situation and work diligently to resolve the client's issues with the ***.
  
  I hope the client will reconsider their decision to keep the BBB complaint open. Instead, I propose to the client that we establish a clear and mutually agreed-upon communication plan to ensure that they are always informed and updated on the progress of their case. We can schedule regular check-ins, provide status updates, and promptly address any questions or concerns they may have. This approach will ****** a stronger working relationship and help us achieve the best possible outcome for the client.
  
  We value our client's feedback and the opportunity to serve them better. I look forward to working together to reach a positive resolution.
  
  Sincerely,
  
  *********************
  ERTC Compliance Manager
  

  Customer Answer

  Date: 11/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if they do in fact ensure that we will always be informed and updated on the progress of our case.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:10/24/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/17/22 at 9:36am I received a voicemail from ************************* (callerid ************) indicating I may be eligible for a refund under the Cares Act. My phone number ************ is registered on the ********* list so this is a violation of the Telephone Consumer Protection Act (TCPA) 47USC227, making the caller liable for fines of $******** per call. The voicemail instructed me to call ************, and when I called it on 10/24/22, I found that the Five Star law firm in ******** ** has authorized these telemarketing calls without checking the ********* list, which is a violation of TCPA.I am asking the BBB to contact this business and issue a cease and desist order of these TCPA violations and provide a list of all phone numbers called by this telemarketing program for the past six months.

  Business Response

  Date: 10/31/2022

  To whom it may concern,
  
  I'm not sure what ************ is referring to. He is not a client or prospect of ours. We do not cold call from our firm. We primarily advertise via ****** ads, which generate inbound calls or form-fill inquiries.
  
  We do not have a representative named *************************, past or present.
  
  I called the number listed in the case described. The ************ number is disconnected, and the ************ is to an Insurance Policy Directory.
  
  I'm lost by the complaint ************ has filed, and I don't understand his merit.