ComplaintsforDad's Automotive Service & Repair
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Complaint Details
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Initial Complaint
03/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took my car in and told ****** (the owner) that I need a starter and I need it installed. He said no problem and I left. He called me hours later and told me that he "doesn't trust what customers tell him, so I ran my own tests and you were right. It does need a starter." Duh. That's why I brought it in. He then tells me that he's only charging me half price for tests I never asked for. I already had 2 mechanics tell me that the starter was gone. I knew what the problem was. I don't appreciate being ripped off. On top of this problem, the so called mechanic, never put the dipstick back in the car. ****** called the next day to tell me that they found a dipstick and that I should bring the car back. I backed the car out of my driveway and discovered oil everywhere. They caused a lot of damage to my driveway with their mistakes. Very negligent. They owe me for the cleaning that took hours and the refund for the work that wasn't authorized. ******** gave me 100 bucks for all the problems they caused. It's not enough. My driveway is disgusting now. Brand new house, just built and the driveway is a wreck.Business response
03/21/2024
**** CLAIMS THAT I DID A DIGNOSTIC WITHOUT CONSENT WHICH IS ACTUALLY A COMPLETE LIE. I EXPLAINED TO HIM IN PERSON THAT WE RECOMEND A DIAGNOSTIC TO ENSURE THAT THE STARTER WAS ACTUALLY THE PROBLEM. I EXPLAIND THAT THE COST FOR THE ELECTRICAL DAGNOSIS WAS $185 AND HE AGREED. HE SIGNED THE DOCUMENT AND LEFT, AFTER MY TECHNICIAN CHECKED THE CHARGING AND STARTING SYSTEMS I CALLED BACK WITH THE DIAGNOSIS AND A COMPLETE *****. I ALSO EXPLAINED THAT I WOULD DISCOUNT THE DIAGNOSIS TO 1/2 HOUR AND HE AGREED ON THE ***** AND TOLD ME TO PROCEED. I WILL SAY THAT **** WAS VERY UNPLEASANT THROUGHOUT THE WHOLE PROCESS AND I THINK HE WOULD BENIFIT FROM SOME COUNSELLING.
AFTER **** LEFT MY TECH REALIZED THAT HE INADVERTANTLY FORGOT THE DIPSTICK, I CALLED **** IMMEADIATELY AND EXPLAINED THE SITUATION HE CAME RIGHT DOWN AND SHOWED ME THE OIL STAIN ON HIS DRIVEWAY. I APOLOGIZED AND ASKED HIM HOW I COULD MAKE IT RIGHT. HE SAID THAT HE WANTED A ****** REFUND TO COMPENSATE HIM FOR HE STAIN. I AGREED AND PAID HIM. HE LEFT WITHOUT FURTHER INCIDENT.
1) ******************* KNEW EXACTLY HOW MUCH THE DIAGNOSTIC WAS AND AGREED TO IT I WRITING.
2) **** APPROVED THE AMOUNT FOR REPAIRS ( THERE IS NO COOLING OFF PERIOD ) HE HAD AN OPPORTUNITY TO DECLINE THE REPARS AND DIAGNOSTIC FEE AND HE AGREED TO BOTH.
3) **** WAS THE ONE WHO ASKED ME FOR $****** TO COMPENSATE HIM FOR THE STAIN WHICH I AGREED TO.
Customer response
03/22/2024
I am rejecting this response because: the response from the owner is a complete lie. You told me the "estimate" was for the time to get it done. I knew it would only take an hour and I agreed. You told me you didn't need my mileage at all and put it a 2 miles total driven. That's on the paperwork you gave me. When you called later to tell me you did UNAUTHORIZED WORK in testing the already diagnosed problem, I asked you how much to cut ties and pick it up. You told me $691. I asked again how much to get the car and walk away now and you again told me $691. I assumed by that you were holding my car for ****** at that point because either you don't understand English or you knew exactly what you were doing. I said that seemed a bit high and you replied "And I only charged you half for the test" that i didn't need at all. I told you to to the work since you were holding my car for full price even though you didn't do any work on it yet. BIGTIME SCAM. You say I was unpleasant the whole time? I was unpleasant when your business was negligent in doing the proper procedures. I was unpleasant when I saw the huge mess YOUR business caused on my property. Maybe you and your crew need counseling from actual mechanics so you do the job correctly, then you wouldn't cry and call customers names when you ruin their property by being terribly underskilled and subpar "mechanics". Waiting for your next lies to respond to.Business response
03/26/2024
****************************;Customer response
04/01/2024
I am rejecting this response because:
I called in the morning at 11:52 am, hours before bringing the car in. I told the owner "I need a starter and I need it put in. I had 2 mechanics tell me already." You said," Yeah, we can do that. Just bring it in." You were aware that morning what needed to be done. No mention to me that you didn't trust me and would be running UNAUTHORIZED TESTS that told you what I already knew. Please stop lying about this and calling me names and saying I need counseling. You've already been exposed as a scammer and a negligent so called mechanic. When I brought the car in for the dipstick, all you did the whole time was talk c*** on your mechanic and tell me he's on thin ice. Over and over he threatened his workers job. He probably thought he looked like a tough guy but he really came off as a clown and a disrespectful business person. I'm sure your dad is proud of your weasel tactics. There should be undercover people that go in and bust SCAMMERS LIKE YOU. You are a complete liar. It shows what kind of a person you really are. Why didn't you say anything about a test until you did the test and called to tell me. Why didn't you say anything when I talked to you in the morning? Why didn't you say anything when I showed up with the tow truck? It's because I told you that I needed a starter and I need it installed. I had 2 mechanics tell me that. You knew exactly what I wanted done. You did tests to verify what I already knew and then you told me. You also said that it's a simple and easy clean up of my driveway for all the spilled oil you caused. You said all i had to do was use a little degreaser and a power washer and "it's a breeze. No problem. " I thought he knew what he was talking about since he worked with oil. He lied. It is not an easy clean up at all. Hours of work and the driveway looks about the same. I'll be getting some estimates from people who will clean your businesses mess that you were negligent and caused in my driveway. Funny you claimed I was unpleasant to deal with. When my wife and I got the car, you were begging us to come back for more business. Seems like you wouldn't want unpleasant people around....unless you weren't unhappy with me until you guys screwed up. That's more logical, isn't it. I was unpleasant the next morning when you called and told me the car was missing the dipstick and there was a huge oil mess in my driveway! Admit your mistakes or dig in and lie some more. Up to you ******. I am asking for a return of $185 for the wasted labor hour of a test I never needed. $100 returned for the unauthorized test and $500 for the environmental cleanup that I need done to get rid of the spilled oil caused by Dads automotive. Total returned is $785. Pay up. You caused the damage. You are responsible.Initial Complaint
01/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
They did a diagnostic on the car which was wrong,they said thats what was wrong with the car but wasnt.car still didnt start,instead of fixing it they told me they didnt want me to bring car back and to take it elsewhere to fixBusiness response
02/02/2024
Per Company, We provided a service, there will be no refund. We ask that you go to a different location in the future.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.