ComplaintsforTrue Tint Window Tinting
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
True Tint **** ******** Ave ****** , CA, ***** $750 I invested in a high quality tint after a week my windshield cracked ! The crack is coming directly from inside of the frame . There is a lot of sensors inside the frame which the owner is aware about . I never had an issue with my windshield until I got it tinted . The owner still wants to charge me to redo the tonight . Now my windshield is going to cost be $400 and the tint is $250 He damaged a $400 windshield . I just want a full refund so I can fix the damage that the owner did . And have my truck in the perfect condition before he put his hands on it…. It’s not right I trusted him with my car and paid extra for expensive tent . FALSE ADVERTISEMENT!!!!!!!!!!!!! I have proof of payment . Unfortunately, the owner is not understanding to come to a mutual agreement !!!! ###-###-####Business response
07/14/2022
To whom it may concern,
We installed our window tint on June 7th of 2022 on a 2017 Ford F-150. At the end of the installation we presented the vehicle to the customer with no flaws or issues and most importantly, no cracks. After two weeks, on July 1st 2022 they returned to our suite, letting us know that we are responsible for the crack that they had on their windshield, It is impossible that we are responsible in that time frame. The client came in a very unprofessional manner, using profanity, Insulting my coworkers and myself. In our records Kayla Vasquez does not appear in our system.
We take pride in our quality of service and we care about all of our customers. As coming from a family owned business we are truthful to all of our clients.
If there are any other questions or concerns, please feel free to contact me at any time.
Sincerely,
**** ****** ****
True Tint Window Tinting
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.