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Heightened Instincts Dog Training has 1 locations, listed below.

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    Business ProfileforHeightened Instincts Dog Training

    Dog Training

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

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    Business Details

    Location of This Business
    Unknown, Perris, CA 92551
    BBB File Opened:
    5/2/2023
    Years in Business:
    2
    Business Started:
    5/1/2022
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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    Most Recent Customer Complaint

    03/21/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    ***** had our two dachshunds (10 mo old and 2 year old) at his facility for 3 weeks of board-and-train to help them with basic obedience and to help them be less reactive. ******, our oldest, has anxiety which he was made aware of. *****, our youngest, was starting to take on some of those traits. Thats what pushed us towards this investment to give them a happier, more stress free life. When they were gone, I got no updates unless I asked. Got one batch of photos where ****** body wasnt visible. He gave me generic answers about how they were doing. When it came time for them to come home, he asked for a couple more days to continue the work. We said sure. When he dropped them off, I experienced a nightmare that I dont wish on anyone. ***** was a skeleton. ************, dehydrated, the tips of his ears were bleeding, dried blood on his face, sores on his body, hes lost his voice so his bark is a cough, he didnt have the energy to even jump up on the couch. Sores from an e-collar. ****** lost weight as well. Looked at me like he barely recognized me. It was JARRING. This man returned our dogs bleeding, skinny, depressed and acted like nothing was up. After grilling him extensively about what all of the wounds were, we finally ended the conversation and took them to the *** The vet made it very clear that they were under very questionable care. We are devastated. Hes refusing any refund and claiming that ***** simply was nervous and not very hungry. *** says hes at a DANGEROUS weight. Never did he say anything was wrong with the boys. I never would have left them under his care if he was honest about their condition. I know that boarding isnt for every dog. But he did not have to pretend like they were doing well. He let them get sick. We have yet to see their old personalities come out. ***** is brushing this off as a ****** he can learn. But this is a moral issue. His moral compass with animals is severely off.

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