Customer ReviewsforRetrospec

Review of Lemon Bicycle: A Nightmare Experience I purchased the Retrospec Beaumont 2 with high hopes for a reliable daily commuter. Unfortunately, my experience with this bike has been nothing short of a nightmare.Upon receiving the bike, I noticed immediate issues. The seat was incredibly wobbly, making every ride uncomfortable and unstable. Despite taking it to two different bike mechanics for repairs, the problem persists. The bike emits constant squeaky and creaky noises, which not only annoy me but also draw unwanted attention during my commute.Seeking help, I reached out to customer support, hoping for troubleshooting advice. Instead, I received a generic email outlining the returns process, completely missing the point of my inquiry. To make matters worse, returning the bike requires paying a hefty restocking fee and covering shipping costs, making it financially impractical for me as a daily commuter who relies on this bike for work.As someone who depends on their bike as their sole means of transportation, this experience has been deeply disappointing and frustrating. I regret not choosing to support a local bike shop where I could have received personalized service and immediate assistance for any issues that arose.

Hi *****, Thank you for taking the time to provide your candid feedback regarding your experience with the Beaumont Rev 2. We're truly sorry to hear about the persistent issues you've encountered. This is certainly not the quality or experience we aim to provide our customers. I reviewed your account and can see that a member of our customer service team has been in touch with you directly and is awaiting some photos/video of the issues you are experiencing. We look forward to hearing from you and hope to have this matter resolved quickly. Feedback like yours helps us identify areas for improvement in both our products and customer service. Thank you again for choosing Retrospec, and we look forward to resolving this situation promptly.

If I could give zero stars, I would. Bike arrived scratched up, bent spokes, and missing parts. They don't answer the phone and they don't return calls. They claimed a replacement would be in the mail next day, 3 days later, it is still not in the mail.

Hello *****, We are sorry to hear that your purchase experienced shipping and packaging damage. We have filed a claim with the shipping company and made our QC team aware of the condition packages are arriving at customers residence. We appreciate the feedback. Let us know if you have any other questions or concerns,

Email updates of the delivery expected date were misinformed and inaccurate. One of my items is still shown to be expected to come two days of the current date. I was also informed that someone would need to sign for the package, but the delivery was left outside of my door, and the doorbell was not rung. My family members were not aware of its delivery until an hour later. Based on the emailed updates I received from Retrospec, my order has been delayed multiple times and its tracking history shows evidence of the delivery being returned due to "unsafe location" on its way to my home. For multiple days, I expected my delivery to come, first the 15th, later the 18th, and now the 20th. This has wasted my family members' time and effort to receive the package once it has been delivered. The tracking link your company provided me has not updated its information in a timely manner to give me an accurate delivery date throughout this whole process.

Hello *****, The shipper's records indicate the package was delivered on 07/20/2023. The package was left at the door due to the Free ground shipping option selected at check out. The signature required option was not selected at the time of checkout. Retrospec unfortunately, does not cover theft after a package has been delivered. We strongly suggest you check with neighbors, or household members to see if they set the package aside for you.

This company has 1 star here yet good reviews on their site. A bike rated 3.5 stars has pages of 5 star reviews before you’re able to find negative ones. Shopping here was the most aggravating and disappointing shopping experience of my life. I purchased an electric bicycle for nearly $2000. The item did not work. I asked for a refund multiple times over the course of months and was only offered a return where I would have to pay the shipping myself for an item that was NOT USABLE. I was first told thst I could not make a return because I was outside the return window even though I had been trying to resolve the issue for months. When I was finally offered a refund and a shipping label, I explained how difficult this would be for me. After months of locating a box, renting a car to pick up the box, paying for assistance disassembling the bike, and sending it back, I was so relieved to finally have the unusable item out of my house. The customer service representative denied having received the bike at the warehouse even though I could track it as being delivered. Finally, I received notice that I could no longer receive a refund but could be sent a replacement item. This was a $1700 bike that has since been to discounted to half price because the quality is so poor. After spending $400 in addition the the cost of the bike to try to resolve this, this was the treatment by customer service. To be clear, I received a FAULTY item. I received a nearly $2000 item that did not work and was dangerous to use. I was met with dismissive customer service who had no interest in solving the problem. They now have my money and the item. This is a bizarre Scammy business. Do not order from them.

Hello *********, We processed a refund back to your account on 06/15/2023 and no other information is needed from you. Please let us know if you have any other questions,

I ordered a city bike from Retrospec and was told that it would arrive in about 12 days. Unfortunately, the shipper re-routed it to a different person. I contacted the shipper and they told me that they would try to get the misdelivered bike to the correct address, but they never did. When I called Retropec and asked for a refund, they offered to send out another bike, but this was a birthday gift and I didn't have another two weeks to wait, so I asked for a refund... they the told me that their "policy" is to wait until their shipper finishes their "investigation" before they issue a refund, and that would take about 14 day. So, I paid $356 for a bike that I never got, and Retrospec still has my money. DON'T BELIEVE THE GLOWING REVIEWS ON THEIR WEBSITE!

Hello, The customer had a bike misdelivered by the shipping company. We filed a claim and reached out to the shipping company to see if they were able to retrieve the bike and redeliver it to the correct customer. The shipping claim typically takes anywhere from 5-12 business days to try and locate the package. The shipping company confirmed that the package was not able to be retrieved. We then processed a refund for the order to the customer since they did not want a replacement bike sent. Issue has been resolved.

I’m afraid but this business publish 3 stars or plus reviews only. I wrote a 2 star review and I verified my email address. My review was never reflected on the website. Manipulation of information is not the best business practice.

Hello, Thank you for bringing this to our attention. We did transition third-party companies who we work with in posting our customer reviews, Your review may have possibly not been transferred over during our transition. We will make sure your review is posted so others can see it, please reach out to our customer service team at *****************m if you have any other questions or concerns.

So I bought a stand up paddle board this company a couple of months ago. After taking it out a couple of times, I decided that this wasnt the board for me and decided to take advantage of the "no hassle" return policy. After emailing for a return, I was advised that they could return it but would cost me 450$ between the restocking fee and the shipping (mind you that the whole product only cost 700 in the first place so i would just be selling it back to them at that point). Furious at this, i asked if i could exchange the board for something more fitting for me. I was then told that they didnt have an exchange program until I screen shot their website stating they are happy to accept exchanges and sent it to them. I was advised that this was a mistake and was attempted to not have an exchange done. After a couple more emails I finally got an exchange done. The product I recieved was just as bad as the first but is slightly more usable. ONLY BUY FROM THIS COMPANY IF YOU KNOW YOU CANT RETURN IT.

Retrospec, unfortunately, does not offer returns or exchanges after the initial 50-day return policy. If the item is returned during the 50-day return window after being used, it is subject to a restocking fee as stated on the website due to the item not being in new condition.

Retrospec does not honor their return policy, hides their 50% restocking fee in the verbiage of their shipping costs, and when provided a copy of their own return policy, changes the verbiage on their website and then challenges you to ‘locate the link’.

Hello, I am terribly sorry you had an issue with your return. I apologize as this issue was just brought up to my attention. Our return policy is on our website for everybody to see on Retrospec.com. Our customer service representative also provided the link to our current return policy. You provided us a screenshot of an outdated page that had an email address of Westridge Outdoors. That email and return policy were retired back in 2015 when Retrospec absorbed Westridge outdoors. Which is why we requested the link you found to make sure future customers don’t reach out to that email address as it is no longer in use. We do want to change your negative experience into a positive one so we have gone ahead and refunded the restocking fee and you should be seeing the refund back to your original form of payment in the next 1-3 business days.