ComplaintsforSkydive Perris

• Initial Complaint

  03/02/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Illegal operation of camp ground. Protecting employees with restraining orders against other patrons and employees. Not following up with drug accusations according to the FAA. Abusive behavior towards staff and patrons. Giving less than 24 hours notice to vacate property, after allowing individuals to stay there. Defamation of character by the business.

  Business response

  03/06/2023

  Skydive Perris does not have a campground facility on site.  We have temporary facilities for our extremely active skydivers and staff as explained in the letter dated  February 8, 2023.  Because the complaining party is neither, these facilities are not available for her use.

  We received a copy of the restraining order in question.  The restraining order was not against Skydive Perris but an employee of Skydive Perris.   The enforcement of the restraining order is not the responsibility of the employer but of the courts.

  Any complaints received against our employees or business are investigated and handled according to our company policy and any regulations we are required to follow.  Because the complaint in question is against an employee, we cannot provide any information due to confidentiality.

  There are not specifics regarding abusive behavior towards staff and patrons; therefore, we are not able to provide a proper response.  Any complaints received by our company will be investigated and handled according to our company policies.  If more details are provided regarding alleged abusive behavior, or defamation of character by our company, we will investigate and handle accordingly. Skydive Perris does not condone any unfair or unethical behavior. 

  At the current time, we are unwilling to remove the ban on our facility.  The situation involved in this matter has caused undue stress to both our employees and the operations.

• Initial Complaint

  08/09/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On August 9th, 2022 I went to book a group skydiving trip for my husband and four of his friends for September 3, 2022 at 8am. Using the Skydive Perris website I added five participants to the cart and the site gave me a total of $400. This total was wildly inaccurate the actual total that they planed to demand of my husband upon his arrival was $2,000. I called the company for resolution and spoke to a manager, DJ. He was incredibly rude refusing to update the site with accurate cost information or offer a solution for the price discrepancy. DJ proceeded to yell at me though I asked him not to twice, called me egregious names, caused me of being unable to read, and hung up.

  Business response

  08/23/2022

  Please find Dj Styles' recap of his and Ms. ******’s conversation on August 9th below. 
  “On the day of the complaint, I received a call from ***** ***** (counter staff), saying that there was a disgruntled customer that requested to talk with a manager. When I returned to the office, I called Ms. ******, introduced myself, and said I would love to answer any questions or concerns she may have about pricing. 
  She stated that our website was flawed and that she had selected the number of high-altitude tandems for the day and continued to the next page. “On that page, it is listed at the bottom ‘total cost of $399’.“ At that time, she called her party to tell them that it would be $399 to split up between the five of them. She explained to me that this was a shopping cart and that she had selected five. I responded by stating that the page she was on was Participant 1, which is for all the information about that individual, video options, etc. If she had clicked on ‘proceed,’ she would have entered info and options for Participant 2 and so on, and each participant would have had a total cost before getting to the ‘checkout and pay’ screen. 
  She raised her voice and stated that I was “not getting the point” and that “the point is this is customer service and because I got to a shopping cart after selecting five participants and it said $399, you need to honor the $399 as a total cost for my group of 5.” 
  I apologized and said that she misinterpreted the page she was on, which states at the top of it ‘Participant 1’. She replied with something along the lines of I was ‘telling her that she could not read’. Of course, I corrected the misunderstanding with an apology and said that it was not my intent to do so, but just trying to explain that we could not meet her request. She replied again, “You’re missing the point, your website is wrong, and you need to honor it.” 
  I replied that I would love to walk her through the process and get her to where she needed to be to complete her booking and handle any other questions along the way. She then interrupted me and once again stated that I was not getting the point. I let her know that our cost for a tandem skydive doesn’t cover much, and we would not be able to honor a $399 rate for five participants. She then asked, “So, what can you do for me? Because that price is out of what we can afford.” 

  Business response

  08/23/2022

  Please find Dj Styles' recap of his and Ms. ******’s conversation on August 9th below. 
  “On the day of the complaint, I received a call from ***** ***** (counter staff), saying that there was a disgruntled customer that requested to talk with a manager. When I returned to the office, I called Ms. ******, introduced myself, and said I would love to answer any questions or concerns she may have about pricing. 
  She stated that our website was flawed and that she had selected the number of high-altitude tandems for the day and continued to the next page. “On that page, it is listed at the bottom ‘total cost of $399’.“ At that time, she called her party to tell them that it would be $399 to split up between the five of them. She explained to me that this was a shopping cart and that she had selected five. I responded by stating that the page she was on was Participant 1, which is for all the information about that individual, video options, etc. If she had clicked on ‘proceed,’ she would have entered info and options for Participant 2 and so on, and each participant would have had a total cost before getting to the ‘checkout and pay’ screen. 
  She raised her voice and stated that I was “not getting the point” and that “the point is this is customer service and because I got to a shopping cart after selecting five participants and it said $399, you need to honor the $399 as a total cost for my group of 5.” 
  I apologized and said that she misinterpreted the page she was on, which states at the top of it ‘Participant 1’. She replied with something along the lines of I was ‘telling her that she could not read’. Of course, I corrected the misunderstanding with an apology and said that it was not my intent to do so, but just trying to explain that we could not meet her request. She replied again, “You’re missing the point, your website is wrong, and you need to honor it.” 
  I replied that I would love to walk her through the process and get her to where she needed to be to complete her booking and handle any other questions along the way. She then interrupted me and once again stated that I was not getting the point. I let her know that our cost for a tandem skydive doesn’t cover much, and we would not be able to honor a $399 rate for five participants. She then asked, “So, what can you do for me? Because that price is out of what we can afford.” 

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