Business ProfileforACV Professional Services

Today—Monday April 18,2022. I contacted ACV tax in regards to my taxes. I inquired how much it was going to be to file them. They said $125. I asked her specifically is it for direct deposit and to make them just like last year. She asked if I had done them there last year I said yes. The lady wearing a white and flowered dresses or Rosalba said yes! She said small forms are $95 medium $125 (work income and dependents) and more for the long form. At 4:30 I arrived to the business I confirmed the price with the receptionist who verified that it was correct. A male by the name Jose Ramirez then said it would be $125 for the making of my taxes and additional $15 for direct deposit. I said no I don’t want distract deposit. (At this time he could of said oh no that’s not what I’m going to charge you anyways). He finishes my taxes then says it’s $155. How do I want to pay?? Cash or card? I got upset and said how did it go from $125 to $155. He said because extra for “head of household” extra to file and submit them and $125 to do them !!! What kind of blasphemy are they running!! That is stealing and deceiving the customer. I was mad and said to provide me with a customer complaint number. He proceeds to say ..here is a post it you can write your issue and I can give it to a member of management or someone who cares! I said how about I send a complaint to the BBB —they will care !! I want my money refunded or charged the $125 but being that they are so unprofessional and pricing their prices in a deceiving manner and with the intention to take advantage of the customer this company has no ethics!! And they need to be reported. !!