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ComplaintsforJovita's Income Tax and Notary
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The business made errors in filing my tax returns for 2021. I have reached out to the business multiple times to be told someone will call me back as the actual preparer was not available. Attempted to contact 05/25/2022 Was told by Spanish speaking female that Ms. ****** had taken time off and would not be back until end of week around June 3rd, 2022. Message was left to please have her return my call in regards to errors made on my return. No return call has been made. Attempted contact again today 07/07/2022…the same Spanish speaker stated Ms. ****** was not available till Tuesday. However, she could provide me the number to the IRS directly. To this point still unable to speak the individual that actually prepared my documents and return. The business refusal to address issues after receiving payment for service is unacceptable. The service prepared documents under the wrong last name. There has been no effort by the business in trying to assist or resolve the errors. The tax preparer has failed to fulfill her obligation per our agreement for services paid.Business response
08/08/2022
Dear ****** *******:
I am very sorry for taking a long time to answer your letter back. I have a medical condition that kept me away from my office for weeks.
The reason Mrs. ****** ***** 2021 Taxes were not finish processing was because she has a balance pending her in the office. My assistant tried to communicate with her various times and had no answere to the phone calls. If Mrs. ***** calls my office during office hours me or my assistant with gladly help her.My office phone number ###-###-#### and we are open Monday thru Saturday 10:00 AM to 5:00 PM.
Sincerely,
****** *********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.