Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/24/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
Im not liable any debt to Optio solutions LLC, this company do not provide any services and I did not sign any contracts with this company that try to collect money from me. No documents was provided as requested.
Business response
10/31/2023
BBB Complaint ID ********
Qualia Collection Services (QCS) is in receipt of the complaint submitted by the consumer. QCS notes this is the third complaint from the consumer and duplicative of the consumers previous complaints. The consumer should refer to QCSs prior response which previously addressed the consumers concerns.
This communication is from a debt collector and is an attempt to collect a debt and any information obtained will be used for that purpose.Customer response
10/31/2023
Complaint: 20777636
I am rejecting this response because: I am not liable any debt with Optio Solutions, LLC. I didnt sign any contract with this company, no documents were provided.
Sincerely,
********************* LoBusiness response
11/01/2023
Qualia Collection Services (QCS) responds further to the consumers complaint. QCS confirms it has mailed the consumer verification of the debt, which should provide the consumer with the information requested.
This communication is from a debt collector and is an attempt to collect a debt and any information obtained will be used for that purpose.Customer response
11/01/2023
Complaint: 20777636
I am rejecting this response because: the name of the account is incorrect, and I did not sing any contract with this company. No documents were signed or provided. This is not an accurate report, I demand that to be removed from my credit report.
Sincerely,
********************* LoBusiness response
11/03/2023
Qualia Collection Services (QCS) responds further to the consumers complaint. QCS confirms it has mailed the consumer verification of the debt, which should provide the consumer with the information requested.
This communication is from a debt collector and is an attempt to collect a debt and any information obtained will be used for that purpose.Customer response
11/03/2023
Complaint: 20777636
I am rejecting this response because: I didnt sign any contract with this company, no documents were provided. This is an incorrect reporting to my credit reports and I demanded to be removed from my creditor reports. Thank you.
Sincerely,
********************* LoInitial Complaint
09/18/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
This is ******* ***************************, I filed for Bankruptcy on September 14, 2023. Im receiving harassment telephone calls from Optio Solutions. Im requesting this company to cease & stop contacting me about a debt I dont owe. Im in pre litigation with Autonation. In the court case or arbitration meeting all matters will be resolved and addressed by my attorney. An automatic stay has been ordered by the petition filing of my bankruptcy. If Optio Solutions continues to contact me I will file harassment charges and a lawsuit against this company.Business response
09/28/2023
BBB Complaint ID ********
Optio Solutions is in receipt of the complaint submitted by the consumer. Please note that Optio takes complaints seriously and is committed to promptly resolving any issues. In this regard, it has conducted an investigation into the matters stated in the complaint. Optio confirms that pursuant to the consumers request, all contact to the consumer has ceased.Customer response
09/29/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
06/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I'm not liable for this debt with charter communications, I do not have a contract Optio Solutions, LLC, they did not provide me with the original contract as I requestedBusiness response
06/19/2023
BBB Complaint ID ********
Optio Solutions is in receipt of the complaint submitted by the consumer. Please note that Optio takes complaints seriously and is committed to promptly resolving any issues. In this regard, it has conducted an investigation into the matters stated in the complaint.
Optio confirms that it has ceased further collections and closed the account referenced in the complaint, and has notified the creditor of the complaint. Should the consumer have any questions or need further assistance regarding this matter, the consumer should contact the creditor directly at this time.
Optio hopes this resolves the consumers concerns.
This communication is from a debt collector and is an attempt to collect a debt and any information obtained will be used for that purpose.Initial Complaint
06/05/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not responsible for this debt with frontier communications, and do not have a contract with optio solutions, llc. They did not provide me with the original paperwork like I asked.Business response
06/07/2023
BBB Complaint ID ********.
Optio Solutions is in receipt of the complaint submitted by the consumer. Please note that Optio takes complaints seriously and is committed to promptly resolving any issues. In this regard, it has conducted an investigation into the matters stated in the complaint.
Optio Solutions has investigated the consumer's complaint, and confirmed it has no record of a debt with the creditor identified in the complaint or any active accounts for any creditor that are associated with the consumer at this time.
Optio hopes this resolves the consumers concerns.
This communication is from a debt collector and is an attempt to collect a debt and any information obtained will be used for that purpose.Customer response
06/07/2023
Complaint: 20144421
I am rejecting this response because: I demand this account be deleted from my credit reports.
Sincerely,
***************************Business response
06/12/2023
BBB Complaint ID ********.
Optio Solutions is in receipt of the response rejection submitted by the consumer. Please note that Optio takes complaints seriously and is committed to promptly resolving any issues. In this regard, it has conducted an investigation into the matters stated in the complaint.
Optio Solutions has re-investigated the consumer's complaint, and confirmed Optio has no active accounts for the consumer. Optio has further confirmed there are no active tradelines being credit reported by Optio for this consumer.
Optio hopes this resolves the consumers concerns.
This communication is from a debt collector and is an attempt to collect a debt and any information obtained will be used for that purpose.Initial Complaint
05/21/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I was scammed/hacked between early December2021 to early January 2022.It was Identity theft and fraud. I lost a lot of money through multiple transactions.The scammer opened an account in my name with Trustly Kragen Cryptocurrency, Qualia Collection Services is now trying to collect $7,500.00 for Trustly/ Kragen.I sent QCS a note on March 7/2022 explaining that I was scammed and my identity was stolen.They have been sending letters to me every month asking for payment.Please help me resolve this big problem.I have reported my situation to Santa ***** Count sheriff and the FBI.Please HELP,*****************Business response
05/24/2022
BBB Complaint ID ********
Qualia Collection Services is in receipt of the complaint submitted by the consumer. Please note that Qualia takes complaints seriously and is committed to promptly resolving any issues. In this regard, it has conducted an investigation into the matters stated in the complaint.
Qualia confirms that it has ceased further collections, closed the account referenced in the complaint, and has notified the creditor of the fraud complaint. Should the consumer have any questions or need further assistance regarding this matter, the consumer should contact the creditor directly at this time.
Qualia hopes this resolves the consumers concerns.
This communication is from a debt collector and is an attempt to collect a debt and any information obtained will be used for that purpose.Customer response
05/25/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
****************************************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.