ComplaintsforWestpoint Hauling
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Complaint Details
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Initial Complaint
09/06/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I requested the services of ***************************, owner of Westpoint Hauling, for a long-distance move from ************* to ******* for medical school on July 18th for an August 1st move out. I agreed to use his services the same day as he offered to beat my best offer of $2400 with $2200 ($1500 to be paid at pickup by check, the remaining plus tip to be paid at delivery). Because I was skeptical of his experience in the business, he provided me with several references and assured me he purchased the highest level of insurance possible for the move. He picked up my previously packed items on the 1st, stored my belongings at **************** (******, **) until the second week of August, and loaded my things into a different truck with another individual's items headed for ******. After starting the move, he let me know that some of my items did not fit into the truck and that he would be shipping the legs of a designer chair and a circular entryway mirror to me for free. He also mentioned that two of my boxes broke and he put all items in a customary plastic tote (I provided him an extra roll of tape during move-out in case any box became flimsy). He assured me that there was no damage and all items were secure in the new packaging after conveying my worry about my two boxes labeled "FRAGILE." He then requested a positive review on Thumbtack.com. My roommate was present when items were delivered as I was still in ************* and he assured me all items were present in the apartment via phone. He requested payment immediately before leaving, despite items still en route to delivery. While unpacking, I found several items missing, including irreplaceable items from a family member who has since passed, and ripped and damaged furniture. It has been 2.5 weeks since any communication from *************************** about my items, in which he said he would file an insurance claim the following day. Efforts to receive updates on en route and missing items have gone without response.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.