ComplaintsforContinuum Care North Bay, LLC

• Initial Complaint

  05/25/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Please see details of the previous communications from 4/24, 5/2, 5/16 below. None of these have resulted in any response from the company, whether submitted via the website or emails. There are too many characters to include all follow-**** but I can share them with you separately if you require them. The doctors name is located in the first mail below. We are simply seeking a correction to the cause of death on the death certificate.---------On May 16, 2024, at 10:54AM, *************** <******************> wrote:?Dear Continuum,As it has now been 2.5 weeks since our 4/28 request - can you please provide an update before this needs to be escalated further? Thanks,***** On Thu, May 2, 2024 at 10:01PM *************** <******************> wrote:Dear Continuum,Please help to respond to the below request at the soonest.Thanks ***** > On Apr 28, 2024, at 5:35PM, *************** <******************> wrote:>> ?> Dear Continuum,>> I just submitted a form on your website, but in case that doesn't reach you, also sending you the same here.>> We would like you to file an amendment to remove 2 of 3 causes of death on our father's death certificate, as these were never his underlying conditions and should not be stated as causes of death. Please see below for the two causes of death we'd like removed:> "1. Severe ************** Malnutrition"> "3. Hypertension">> Dad (*******************) passed on 3/13/2024 at *****************, ******************************************, which is a skilled nursing facility, where he was receiving care until the end, with family present. >> The Physician listed on the Death Certificate is "SRI ************************* *******, MD" and his address is Continuum's (******************************************"). >> Please help to confirm at the soonest, as there are a number of administrative matters pending this.>> Thanks,> *************** (Son of the Deceased)> ************* (Daughter of the Deceased)

  Business response

  06/05/2024

  We are very disheartened at Continuum that the process for resolving this death certificate change request has been so protracted. We received the initial request for the change in cause of death on 4/28/24 from patient's daughter ***************. I called her and spoke with her, telling her we could certainly have the cause of death changed. Our Admin Assistant immediately contacted our MD, ******************, who responded that he would of course change the cause of death as family requested. Our Admin requested from Tulip Cremations, the mortuary, a new death worksheet which is required to have the cause of death changed.  Our contact at Tulip Cremations was/is ***************************. There has been a lengthy delay in communication from the mortuary to Continuum. Our Admin contacted ***** again, only reaching VM and leaving requests to call us back. I called daughter **********;  again, I do not have the date, but left VM to assure her we had not forgotten this and would continue to follow up until it was resolved. On 5/29 I again left another VM for daughter that we were in holding pattern with the mortuary but would continue to pursue this to completion. I have left my cell phone number for daughter ***** and encouraged her to call me at any time of the day or evening to discuss, but she has not called me to date. Today, June 5th, our Admin has again contacted ***** and reached only VM. As soon as we can get the new worksheet form, which we hope will be today, our MD can make the change in cause to death to specify only "Congestive Heart Failure" as family would like. The worksheet with the changed cause of death is then sent to Tulip Cremations, and they send it to the state. We are committed to seeing this through and will ensure that the cause of death is changed as this family has asked. Please accept apologies for the process delays and know that we will not allow this to be unresolved. Thank you, ******************************* RN Clinical Director, Continuum Hospice *************

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