![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforKala Brand Music Company
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Kala messaged me through my Company to harass me and demand I list an instrument stating it is Used or B stock. They have no right to harass sellers who are vending their products. I have no agreements with **** and I am not a Kala dealer However as I am a dealer and collector of musical instruments I legitimately purchase through many sources. One source is bankruptcy and auction. When listing an item online that has been purchased through a bankruptcy as a knowledgeable seller I describe my merchandise as it should be described. I use NOS for stock never opened and sold as New through auction NOS is (New Old Stock) I make it quite clear that New Old Stock is not under warranty and that it is New never used but was purchased as NOS Here is Kalas demand sent to me in writing through a site I am a vendor on. New items are subject to manufacturer's warranty and should only be offered by Authorized ***********************. Please update the condition of your listing to "used" or "B stock" at your earliest convenience. Please let us know if you have any questions.Thank you, **** Brand Music Co Kala decided they wish to strogarm my business as by reselling NOS I can price items lower and demanded me to change my listings to USED or B stock As my items are not either B stock nor Used Kala has no right to do this. I also have full receipts of purchase with the descriptions of each item I vend. **** needs to be told they have no right to make demands like this and it is my right to sell advertise and distribute merchandise I rightfully own and purchase just because I did not purchase from Kala has nothing to do with my descriptions, pricing or the way I choose to sell. **** needs to cease and desist threatening and undermining actions to hurt businesses
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.