ComplaintsforAnna's Seafood

• Initial Complaint

  02/24/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Order Date: 1/26/2022 Order number: ********** Price; $174.93 I pre-ordered 7 crabs online for pickup on 1/27. My mother stoped by to pick up and ****** had no record of my order at all. She then had to purchase the 7 crabs on her own. I tried calling that afternoon but they are impossible to get ahold of and there was no answer and their voicemail was full.I went to the store the next morning from Sonoma and spoke with a grey haired guy at the counter, *****, and explained the situation. He said that they have all kinds of problems with their online ordering system and told me to just come in. I told him I was charged for the crabs that were not in their system and that I needed a refund. He said no problem, had his employee take a photo of my receipt on my phone and said I will be getting a refund. Fast forward to 2/14, no refund. I then tried calling, no answer and voicemail full. I went on their website and left a message in their comments section, no response. I was given the number of ****, the manager and sent him a text explaining the situation. He told me that I would have to file a claim with my bank even though they charged my for something I wasn't able to pick up because they had no record of my order and I purchased the crabs again thinking I would be refunded for their mistake. I drove down again trying to speak with the owner, she was not there so I left my name and number, no response after two weeks.I refuse to try and get my back to dispute the charge. It was their mistake with the online ordering and they should not profit from me paying twice for the product. It is fraud to involve the bank and they stole my money from the online ordering. I am a business owner in Sonoma and I am astonished how this company operates. I have paid $350 for seven crabs, double the price. I simply want half of that back. The online order that I was charged for and wasn't able to pick up needs to be returned to me.

• Initial Complaint

  02/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I placed an online order # ********** on 1-28-22 for fresh seafood to be delivered to my place via overnight *** delivery. I received an email confirmation of my order on 1-28-22 and credit card charge of $309.51 went through on 1-29-22. Its been three weeks and I have not received any package from the business. I called the store *************) three times since and was told that they do not handle online orders and they will give my concern to whoever is responsible to process my order. There was no one else at the store that I can speak to to assist me with the order. They refused to give me the number of the contact person who is responsible of processing my order. The best thing they can do for me is to pass on the message. I also placed a request to check up on the status of my order via the contact us section in the company website www.shopannaseafood.com on 2/9/22 and was not able to get any response. I then texted my request for an update to ************ (# I found on the website for bulk order) on 2/10/22 and did get an response that day that some items werent available at that time but will be available on 2/14/22 and my order will be shipped out on 2/15/22 for 2/16/22 delivery. I did not receive any package on 2/16/22. I then texted ************ to inquire an update on the status of my order on both 2/16/22 and 2/18/22. I could not get any reply from the business. I am not sure what to do now as the business does not respond to me at all.

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