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          Pastreez, LLC has 1 locations, listed below.

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            Business ProfilePastreez, LLC

            Desserts

            Contact Information

            PO Box 293804

            Phelan, CA 92329

            Visit Website
            (323) 338-9227

            Customer Reviews

            1.89/5

            Average of 9 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            8 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            PO Box 293804, Phelan, CA 92329
            BBB File Opened:
            3/31/2020
            Years in Business:
            7
            Business Started:
            1/11/2017
            Read More Business Details and See Alerts

            Customer Complaints

            8 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/20/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            They LET ME RETURN the cookies, then REFUSED TO GIVE REFUND! Yes, they took them back, and kept my money. They tried to ruin my wedding! I placed a very pricey order for my wedding, an ombre 3 teir tower, customized with photos. Less than one week before the wedding, they told me they couldn't do the prints. I was understanding. Then they made the ombre tower.....all one color! When u order it, they expect you to know exactly how many cookies go on each teir. Like huh!? How would the customer know that? Just recreate the photo I asked for. So when placing the order, I picked one color, then texted them and let the know I wanted the tower exactly like the photo. They didn't understand, and ruined it. Then they let me take the cookies back to their house, because they don't even have a storefront. The lady came and took them, talked down to me, and went back in the house. Then texted and said I can't get my money back. What!? Why take the order back and keep my money!??? I looked them up on Better Business Bureau, and they do this to a lot of people. I did not deserve this at all! I attached photos as proof and will be contacting law enforcement because they stole hundreds of dollars from me at the worst time.
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            Read 7 More Complaints

            Customer Reviews

            9 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Elizabeth B

            07/22/2024

            I ordered a 3 month subscription. One. That's it. It automatically signs you up for recurring payments and subscriptions. After the first month was delayed and arrived melted, I asked to cancel. I was informed via email that they can't do that. I was just charged for another 3 months. You have to physically go to their website and explain why you want to cancel. $200 for 9 edible macaroons is ridiculous.
            Read 8 More Customer Reviews

            Local BBB

            BBB Serving Central California & Inland Empire Counties

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