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          Topline Nails and Spa has 1 locations, listed below.

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            Business ProfileTopline Nails and Spa

            Nail Salon

            Contact Information

            9302 Whittier Blvd

            Pico Rivera, CA 90660-2747

            Get Directions
            (562) 949-6551

            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 33

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            9302 Whittier Blvd, Pico Rivera, CA 90660-2747
            Years in Business:
            33
            Business Started:
            1/1/1991
            Alternate Business Name
            • Topline Nails
            Read More Business Details and See Alerts

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/05/2024

            Complaint Type:
            Order Issues
            Status:
            Answered
            Date of transaction, June 1, 2024 This business lies about their fees to customers. They will have employees write an amount on a receipt paper, which does not match the receipt given after payment. Example: Pedicure fee $60 on handwritten receipt and acrylic nail $80 handwritten receipt. On the printed receipt acrylic nail $74 And manicure $52. Charging the customer a $10 gift card without the customer requesting. And additional add-on four dollars without a reason. When asked I was told it was from a previous customer and only removed $1 out of $5. They are stealing from customers without our consent.
            Read More
            Read 3 More Complaints

            Customer Reviews

            5 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Bridgette G

            08/13/2024

            Terrible, horrible experience i have ever had at a nail salon. Their "5 minute massage" was more like 30 seconds, they rushed both my mani and pedi, did not clean up my cuticles or use any tools besides a cheap nail file and a pair of scissors, the massage chair was off the entire time, we had people hovering over us gossiping with our "nail tech" and the music was way too loud. Was not a relaxing experience and they seem to care more about what the place looks like than the people who they are servicing. Do not be fooled by their high end interior design, the place is terrible. All they cared about was upselling you. Why is this place still in business? They have a 2.1 on Yelp with just about 1k reviews. This place is not sanitary!

            Topline Nails and Spa Response

            08/14/2024

            I'm genuinely sorry to hear about your experience, and I appreciate you bringing these concerns to our attention. At our salon, we are deeply committed to providing a high-quality, relaxing experience for each and every one of our customers. Our goal is to ensure that every aspect of your visit meets the highest standards of excellence, from the services we offer to the overall ambiance. We carefully select our products and invest in training for our staff to deliver professional and thorough nail care, including meticulous attention to cuticles and sanitation. Your feedback about the massage duration and the state of our facilities is concerning and not reflective of the standards we strive to uphold. We take your comments seriously and will address these issues directly with our team to ensure improvements are made. Regarding the atmosphere, we are actively working on creating a more peaceful environment for our clients. Your experience is incredibly important to us, and we hope you might consider giving us another opportunity to better demonstrate the high level of care and service we aim to provide. Thank you for sharing your thoughts, as they help us grow and improve.
            Read 4 More Customer Reviews

            Local BBB

            BBB of Los Angeles & Silicon Valley

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