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ComplaintsforBenzara Inc
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Purchased a recliner manufactured by Benzara through Lowes.com. The handle on the recliner broke with regular usage. Lowes informed me the warranty is good for a year from the purchase date and that I needed to contact the manufacturer. The manufacturer told me to contact Lowes. ***** attempted to call the company but was unable to reach, but did leave a voice message regarding the issue. I received an email from Benzara and this is what it says: "Hello, Thank you for the message. Sorry for the any inconvenience caused. The part is irreplaceable and also, the item is currently out of stock. Please contact ****** for more details and resolution. Thank You"It isn't evident this company has not intention of honoring their warranty. I can't wait for a resolution too long as the 1 year will be up on July 20. I am extremely disappointed in the manufacturer. DO NOT PURCHASE ANY PRODUCT MADE BY BENZARA UNLESS YOU DON'T CARE IF IT BREAKS IN LESS THAN A YEAR!Business response
07/01/2023
Hello BBB,
The Customer did not send any email or pictures of the item received by him, please ask the customer to provide the order number, pictures of the item to us to proceed further.
Thanks
Customer response
07/28/2023
Better Business Bureau:
The Business has reached out to me directly and this complaint has been resolved. Thank you for your help.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.