ComplaintsforLos Amores De Julia Restaurants
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Complaint Details
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Initial Complaint
02/29/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Came to this business for a relative birthday event. Upon entering, the music on the overhead was extremely loud but we tolerated it for the sake of the event. Some twenty minutes after being seated, a mariachi came in and sang across the entirety of the restaurant to the point where my children ages 8 months and 5 years began to cry. The volume was in a health hazard level of decibels as not only were the instruments playing at capacity but the sound was also being amplified by a public address system. I asked if I could be relocated outside for the sake of my children to which the restaurant agreed but there was a door open to where I was seated and the music was just as loud in that location since there was a speaker right by the exit. I tried to move the door slightly to block the sound from the instruments but the waitress immediately close the door and asked me not to adjust the door even slightly because its against company policy. I asked to please consider the ears their guests and my children who are obviously in a position of audible discomfort but the manager Julia ******** stated "The mariachi is playing music until their contracted hour and there is nothing we can do about that". I am requesting a refund in the form of a check or credit card adjustment for the amount of my drinks and appetizers since we promptly left the restaurant without ordering entres after the experience with Julia.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.