ComplaintsforOrangeTheory Fitness Pinole
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Complaint Details
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Initial Complaint
09/26/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Had some health issues arise and I am out of work on short term disability. In short, I not want the month to month membership of $199. I have not used the membership in some time, and my card info did not work for the reoccurring charge. The vendor has gone into my wallet in the company's app without authorization and has continued to charge for the membership on a different credit card despite my clear express wishes stating: 1) I do not want to membership, 2) I do not used the membership, and 3) they are not authorized to charge my credit account.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.