Business ProfileforDiamond Rodent Proofing

I've rarely felt compelled to write a negative review about a business or contact BBB to seek a resolution. But sadly, the level of unprofessionalism and lack of ethics we've experienced with Diamond Rodent Proofing is unprecedented for me.In summary: ****** and his team disappeared after taking our money and delivering 0 results. I've repeatedly been trying to contact them to no avail (see text messages and email threads attached) and hope that BBB can help mediate the situation.What happened? After agreeing to a fee of $2,800 to fully rodent-proof our house and eradicate the rat issue that was plaguing us, Diamond Rodent Proofing not only failed to deliver any results in terms of rodent eradication (= did not catch a single rat) but to add insult to injury, ****** stopped responding to any communications and became unreachable. We decided to hire Diamond Rodent proofing to remedy a rat issue.After their initial visit and spending half a day rodent-proofing the perimeter of the house, we continued to hear rat noises. Over 4 ************************ returned to the house 3 times to further inspect the perimeter - never finding the entry point. Meanwhile, the situation was worsening, and the rats were starting to cause extensive damage to our HVAC system, chewing their way through our heating ducts. We eventually had to resort to hiring another contractor who was finally able to find the entry point that rats were using, seal it and eradicate the rats that had by then completely nested in our subfloor and HVAC system - contaminating it with ***************** to the point that we could smell them in the house. Given the lack of results from Diamond Rodent proofing, the fact that we ended up having to hire another company to solve the problem and the massive additional expenses we incurred having to replace our HVAC system - we requested a refund from Diamond Rodent Proofing. That's where things became unprofessional and unethical - and why I'm contacting BBB today.