Business ProfileforPurple Line, LLC

We purchased this OPS LITE on June 25, 2022 from ****** in ****** **. We camped in it a total of 4 nights. We opened it up to winterize in November to find it had been leaking, contained standing water and was covered in mold. Our personal bedding and other toiletry items had to be disposed of due to the damage. We delivered the camper 165 miles (over two mountain passes) back to ****** in ****** for warranty repair, mold mitigation, mattress and cushion replacement. We were also told that we would be made whole for the personal item loss, which turned out to not be the case. The camper was at this location until April 2023. During the time it was at B&B we had a new years camping trip planned and had to rent a camper costing us $398.32. We picked our camper up and brought it back home 165 miles and realized the floor was severely damaged due to the water leak, as well as the melamine cabinetry. Bench cushions were also missing which had been sent over for replacement due to mold. We reached out to Purple Line questioning the melamine and floor and were told that it was completely normal and that the unit would be okay. After a couple of time out it was apparent that the floor was NOT okay. We delivered it back to B&B on August 27, 2023 to get the floor looked at. They sent us pictures showing what appeared to be more water in the unit. We did not realize it was still leaking, and had been told it was previously repaired. We were told by B&B they were unable to fix the damage as it was too extensive. Without our knowledge it was then shipped to ********** to be repaired by Purple Line. Our concern is the camper will never be the same after this extensive water damage and have expressed this concern multiple times. This water leaking is a known issue with this make model and year of this camper. We do not want this camper back. We purchased a brand new camper and will not accept a rebuilt camper in return. We want a full refund including the purchase of the Opus specific solar panel and annex, or a new camper.