ComplaintsforStewart Heating & Air Conditioning
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Complaint Details
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Initial Complaint
05/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
May 16,2023 $520 I had an a/c inspection and refrigerant recharged. The serviceman was at the house for 90 mins and on completion charged my credit card for the work. When I asked for an invoice it only included the total amount billed with out a cost breakdown. When I e mailed and requested a detailed breakdown of costs I was told that Stewart Air doesnt provide that and that every thing is billed on a flat rate. I tried several times to reach clarity on the breakdown , but only told that ***** is approximately $40/lb. There was no way of knowing how they bill hours, but clearly are not transparent on their charges. In my opinion they should supply a detailed breakdown if the customer requests it. Since this wasnt provided I felt that likely I was over charged for a relatively simple job that barely took one and s half hours.Business response
06/06/2023
******, We were dispatched to come out and perform (2) ** ******** on a 10 yr old and 16 yr old **. Newer ** was not cooling and required refrigerant. We performed a diagnostic on the ** and found a leak by the *** valve outside of the coil. Tightened *** and added 5 lbs. of R410-A refrigerant. The Repair cost is $320 and the 5 lbs. of refrigerant cost is $200. Total cost is $520. The breakdown is shown on the Invoice. We appreciate your feedback, please let us know when you are ready to service the 2nd **.
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Contact Information
620 Garcia Ave
Ste E
Pittsburg, CA 94565-5004
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.