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ComplaintsforVazquez Landscaping
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Complaint Details
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Initial Complaint
07/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have been using Vazquez Landscaping for nearly 10 years. Within the last year I have had multiple issues with quality of service. The cost of the service has risen over time and less is being provided for the costs. I frequently need to speak with the owner about multiple issues. ********* moved the business to his brother without notifying customers ahead of time and his brother is unable to communicate in English and doesn't bring a team of gardeners to provide the service as he used to. In June, I complained that he left my trash greens bin in the backyard and my gates open, and I missed the garbage pickup. After that, services stopped being provided. I had already paid $150 for July 2024 services, and they haven't been provided. I have texted ********* about this matter 7 times, I've left him two messages and I've spoken with him twice. He keeps promising to refund me $150, yet he never does. This is a fraudulent, unprofessional business and it shouldn't be allowed to operate. I want my money back from ********* being that he never provided the service I paid for. The process is for me to pay $150 via Zelle on a monthly basis. He needs to refund me this money via Zelle.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.