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ComplaintsforTredshed Tire Pros & Auto Service
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On Nov 29, 2022 ********* did my ******* mile service on my 2011 Lexus 250 IS. Paid ******. Picked up car and 3 mins later my check engine and tire pressure light came on. I return to ********* the next day and they couldnt turn the lights off. They suggested I return next week on Tuesday so the guy that does computer stuff could check it out. On Nov 6th. I brought my car back, they kept my car the entire day. They said I needed a new catalytic converter and it would be *******. I told them I didnt believe that. I told them, I would be getting a second opinion. **** said that catalytic converters go out all the time. I took my car to import Masters in ********* and they check out my car and said they probably ran the wrong fuel injection fluid for a Lexus. I showed the paper work which stated the type of fuel injection cleaning fluid used and they said they used the wrong kind. They changed out the O2 sensors for ****** and said keep checking to see if the check engine and tire pressure lights come back on, which they did. On 12/12/22 I called ********* owner ****, told him about the wrong solution and he said he would check with the Manufacturer and call me back, he never did. On 1/3/23 I took my car to ****************, They did a diagnostic and told me ********* probably Ran the fuel injection solution in too fast and burned the catalytic converter out. They replaced it at a Cost of *******. There was nothing wrong with my catalytic converter. I believed that they burned it out on purpose. Since I had been going there for years and referred many family members to them, I think they thought I wouldnt question them. There are two new tire places next door and across the street recently. I think business is down and they need to make more money. I want to be reimbursed for the cost my Catalytic Converter *******.Initial Complaint
08/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
*** to the place on July the 8th on August 3rd went back change oil light is on and the week alignment was not done ither wen on freeway an u hit the brakes my car ******* and chale in the frontBusiness response
09/13/2022
See AttachedBusiness response
09/20/2022
Hello, I mailed my response pretty much the day I received the letter in the mail. I sent it to the address listed and apparently you guys didn't receive it. Here is the saved copy.
Thank you.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.