ComplaintsforContra Costa County Public Auto Auction
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Complaint Details
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Initial Complaint
06/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a 2016 ****** Sentra for $10,065 dollars on 05/28/2023 from this dealership, I bought it as is. But I signed a paper stating I was not buying a lemon vehicle, which I believe I did buy a lemon two weeks after buying the vehicle, the transmission went out in the middle of a four-way intersection in front of the freeway with my daughter inside. The vehicle no longer drives, every mechanic I have contacted said it would need a whole new replacement which is more than half of the cost of the car. There is no possible way I could have caused the transmission to slip, I believe either they knew what they sold me or they did not get their facts correct which either way resulted in me being sold a lemon. We reached out to the public auto auction, and they told me since I did not buy their warranty they will not help, but due to the fact that they sold me a lemon, and practically two weeks later, the transmission went out I do not believe this should fall on me.Business response
07/05/2023
Hello:
We are so sorry that you have had a problem with your vehicle. There is no lemon law when buying a used vehicle, we make sure the vehicles all meet ********** safety and smog standards prior to selling them. Unfortunately, we can never predict what will happen in the future and that is why we offer every single customer an opportunity to protect their investment buy purchasing a service contract that will protect you in the event of a mechanical failure. We pulled your file and see that you declined any warranties and signed stating that you were aware that you are responsible for your car if there should be any future repairs needed.
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Contact Information
Business hours
Today,10:00 AM - 5:00 PM
MMonday | 10:00 AM - 5:30 PM |
---|---|
TTuesday | 10:00 AM - 5:30 PM |
WWednesday | 10:00 AM - 5:30 PM |
ThThursday | 10:00 AM - 5:30 PM |
FFriday | 10:00 AM - 5:30 PM |
SaSaturday | 10:00 AM - 5:00 PM |
SuSunday | 10:00 AM - 5:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.