ComplaintsforPlacentia Super Service
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/22/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
March 10, 2024; dropped off my truck March 15, 2024; picked it up and paid $6,000 for a transmission swap + valve replacements Received my truck with a bad transmission and new issues concerning my alarm system and flashing lights on my dashboard Please fix the alarm system issue that would never happened if i didnt take my vehicle to you Also my transmission that I now have, isnt operating properly, speed isnt accelerating fully and speedometer isnt accurate. Please fix this because a bad transmission is not what I paid for. You may have damaged other parts resulting in the operation malfunction of the currently placed transmissionBusiness response
06/04/2024
To whom it may concern,
***** came to us with a transmission problem. We replaced his transmission per his request. There was a mechanical issue with the first transmission assembly we received. That unit was swapped out free of charge. ***** returned alleging his car alarm was not working properly and his speedometer was not working correctly and reading too fast. I provided a free loaner car for a week while we looked into this issue. The alarm was aftermarket and found there was no way we caused an issue with it as we only disconnected the battery for the repairs. I advised ***** to take it to an alarm expert and contact me if any repairs were necessary. *****'s instrument cluster was defective before it came to us and advised him our repairs had not caused those issues. I quoted him a new speedometer with a generous discount and he declined. We are not responsible for any further compensation.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.