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Complaint Details
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Initial Complaint
06/21/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Date of transaction: 4/30/22 Amount paid: $7499.Business was to deliver/provide King size Bed, Adj. ***** AIVANDH, Sheets, REM Pillows, and Mattress protect, with free removal of old bed and frame.Have tried multiple times to contact business only to be told, call you right back let me check on order. Have never called back as promised. Still chasing them, no updates. Purchase was made at this years BIA show at *******************************, you would think, all the businesses at this show are reputable and screened by the people who put on the show.Nature of my Dispute: Have not received product that was promised to have delivered at a certain window.Whether Business committed to solve problem? Never return my calls, sound suspicious Account/order/track no.: now that you asked, there is no invoice, account no, order or track no. Only customer name, address , phone and email info.Business response
06/29/2022
Hello, this customer was one of 30 deliveries going to ********. Customer was being delivered by a local installer. All of the customer's product had arrived we just did not have a time slot for his delivery. Customer has now received all parts of the order and is satisfied. We will continue to follow up with the customer to ensure his satisfaction as we have many shows in his local area . All complete as of now. Thank you.
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Contact Information
355 W Crowther Ave Ste E
Placentia, CA 92870-6323
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.