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Business ProfileforDominos #7996
At-a-glance
Related Categories
Business Details
- Location of This Business
- 1331 Broadway, Placerville, CA 95667
- BBB File Opened:
- 12/8/2023
- Business Management
- Business Manager, Business Manager
- Contact Information
Principal
- Business Manager, Business Manager
Customer Contact
- Business Manager, Business Manager
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
12/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Domino's **************************************************
On November 13, Domino's took 35$ (should've been *****) out for my order of cinnamon twists, medium pizza with extra sauce and extra pineapple and either 1 or 2 more items. I don't remember but I know that I included everything in the emails I sent through the Domino's website. Anyway, this was a delivery order and I received garlic twists instead of cinnamon twists and we reaaaally wanted those cinnamon twists. Even though they sent us garlic instead of cinnamon, they still sent the icing. Weird. So I called ******'s multiple times and I kept getting the call center who ** tinued to transfer me over and over and over but nobody ever answered. Also, my pizza was dry and gross and I honestly dont think there was any sauce on it. It went straight in the trash. My daughter really wanted her cinnamon twists so I decided to place another order for them, and then just get refunded for those, but they wouldn't deliver just that so I added brownies to the order. I did not want to spend this extra money and I really didn't want to pay for the pizza either. Anyway, In the space at the bottom of the delivery form, I even wrote a message about what had happened but still, nobody **ntacted me. Nobody ever called me back. I was charged 25$ (shouldve been ***** as my receipt says) for this order. Those amounts were both taken out on the same day, though in my email, I cannot find the order receipt for my first order. Very strange. All I know is the orders were MAYBE an hour apart and I was surprised the delivery guy didn't notice. Since I was never able to get someone on the phone, I wrote either 2 or 3 messages to customer support. It's been over 10 days and I still haven't heard back from anyone. This is insane. On top of all of this, the amounts that were taken from my ac**unt are more than the amount on my receipts and i am not ok with them adding tips when i selected NO TIP since they get the $5.99 delivery fee. Unreal.
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