![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforDominos #7996
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Domino's **************************************************
On November 13, Domino's took 35$ (should've been *****) out for my order of cinnamon twists, medium pizza with extra sauce and extra pineapple and either 1 or 2 more items. I don't remember but I know that I included everything in the emails I sent through the Domino's website. Anyway, this was a delivery order and I received garlic twists instead of cinnamon twists and we reaaaally wanted those cinnamon twists. Even though they sent us garlic instead of cinnamon, they still sent the icing. Weird. So I called ******'s multiple times and I kept getting the call center who ** tinued to transfer me over and over and over but nobody ever answered. Also, my pizza was dry and gross and I honestly dont think there was any sauce on it. It went straight in the trash. My daughter really wanted her cinnamon twists so I decided to place another order for them, and then just get refunded for those, but they wouldn't deliver just that so I added brownies to the order. I did not want to spend this extra money and I really didn't want to pay for the pizza either. Anyway, In the space at the bottom of the delivery form, I even wrote a message about what had happened but still, nobody **ntacted me. Nobody ever called me back. I was charged 25$ (shouldve been ***** as my receipt says) for this order. Those amounts were both taken out on the same day, though in my email, I cannot find the order receipt for my first order. Very strange. All I know is the orders were MAYBE an hour apart and I was surprised the delivery guy didn't notice. Since I was never able to get someone on the phone, I wrote either 2 or 3 messages to customer support. It's been over 10 days and I still haven't heard back from anyone. This is insane. On top of all of this, the amounts that were taken from my ac**unt are more than the amount on my receipts and i am not ok with them adding tips when i selected NO TIP since they get the $5.99 delivery fee. Unreal.
Business response
11/27/2023
We, ************** (dba Domino's), do not have any stores in **********. Please contact the corporate office,at ************, for further assistance.Customer response
12/07/2023
Invalid? I didn't send you sufficient information? I sent you the receipts and the charges on my bank statement to show that they added in tips. What more information can I give you? Do you want my phone records? Should i have taken pictures of my wrong order and recorded myself calling them over and over and not getting a response? I'm confused. I still have not been refunded by the company. If my complaint was in invalid, please tell me how to make it valid to your liking because this is all ridiculous.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.