ComplaintsforChristison Company

• Initial Complaint

  06/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was charged a late fee on a hoa bill I never received, I paid it I dont want my property foreclosed on

  

  Business response

  07/02/2024

  ****************** is currently behind on his assessments and will continuue to incur late fees and interest if he does not catch up.

   

  ***********************

• Initial Complaint

  03/23/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The *** where I live has been double charging my bank account on recurring charges for the last 2 years & will not issue a refund.

  

  Business response

  03/27/2024

  I have spken to **** and there must of been some type of confusion between his wife and him, they both set up payment through their bank to the Association's bank.  The *** nor management have any direct contact between the bank and homeowner when they are setting it up.

  I did explain this to **** and he understood but he said, they were unaware that they did it in the first place.  *************** did issue a refund in the amount of $10,550.00.

  Please understand, that we canot deny a homeowners request for a refund if they have excess money in teir account.  He initiated a call on march 13, 2024 and was mailed a check on march 20, 2024.

  The matter should be closed.

   

  ***********************

• Initial Complaint

  11/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  There is a fire sprinkler system failure inside the roof ongoing in my home. It causes a lot of water damage and potential hazards. I tried to reach out to the company for emergency help. They never pick up my phones. After countless attempts, I finally got some replies. But it is never in a timely matter. The damage has been kept going. They failed to manage the property.

  

  Business response

  12/14/2023

  After having a conversation with **************, I told him that I thought we responded in a timely matter. 
  
  On 12/4/23 after receiving the notice from BBB, I contacted the Owner and found that he failed to let us know there was an issue until a week later.  I let him know that the fire system was the responsibility of the Association and he should have had us coordinate.  
  
  We have since filed an insurance claim and repairs are under way.
  

  
  

  Customer response

  12/20/2023

  Better Business Bureau:

  The senior manager ************* stepped in and reached out to me. The communication has been smooth since then.  It will take some time to resolve this issue. We are still working on the it. And I appreciate their help.

  Sincerely,
  
  ***************

• Initial Complaint

  05/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Owners have made various attempts of the building to speak with the *** regarding issues plaguing the building. The *** has been unresponsive in resolving those issues. Currently, there is a lack of water pressure in the building, which makes it difficult to conduct basic hygiene and prepare meals. Also, the handicapped elevator has been non-operational for months. Handicap residents have been injured attempting to navigate alternatives, such as the stairs. This lack of support and concern is unacceptable. *** rates have increased drastically, but issues have been neglected.

  

  Business response

  06/27/2023

  Hello ****************,
  We are in receipt of the complaint about the water pressure at ***************************************** ****************** and have been working on this issue that began a couple months ago.  It is not affecting every unit at this Association but it still does exist with a couple units.  We have received calls from a handful residents. 
  
  We are in the middle of sending out a survey to all residents and see how many units might be affected.  When talking with plumbers, they indicate that depending on how far or near they are to the boilers and/or direction from where water enters the building might affect how hot or cold water is and water pressure.  They have advised all homeowner check their faucets, showers cartridges which could be the source of the problem by being clogged with sediment.
  
  If you require any more information, please do not hesitate to reach out to me.
  
  ***********************
  ***********************, PCAM, AMS, CMCA, CCAM | Senior Community Association Manager
  CHRISTISON COMPANY
  Association ********************************************* to Communities for over 35 years!
  direct ************ | toll free ************ | fax ************
  **************************************************************************** |www.christisoncompany.com
  
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