Business ProfileforGovPlanet.com/Ritchie Bros

I am writing to file a formal complaint against gov ****** regarding the handling of my account and customer service experience.On 5/14/***** I encountered an issue with my account being locked without any prior notice or explanation. Despite reaching out to customer care, I was unable to receive a satisfactory explanation for the lock. This resulted in significant inconvenience as it hindered my ability to bid and conduct business on the platform.Furthermore, my interaction with a team lead during this process was incredibly disappointing. The team lead exhibited rudeness and failed to address my concerns adequately. Instead of assisting me in resolving the issue with my locked account, she focused solely on the timing of a payment made for an item, which was paid 8 days after the sale. However, it is crucial to note that this delay occurred due to my status as a tax-exempt reseller, and the platform had not adjusted for my state's sales tax exemption.I am deeply dissatisfied with the lack of communication, the unprofessional behavior exhibited by the team lead, and the failure of [Company Name] to accommodate my tax exemption status appropriately.To resolve this matter, I request the following actions:A clear explanation for why my account was locked without notice.Proper adjustment for my state's sales tax exemption to prevent similar issues in future transactions.Improved training for customer service representatives, emphasizing professionalism and effective communication skills.Assurance that similar issues will be handled more efficiently and with greater consideration for customer satisfaction in the future.I hope that by bringing this matter to your attention, [Company Name] will take the necessary steps to address these concerns promptly and prevent similar incidents from occurring in the future.Thank you for your attention to this matter. I look forward to a resolution.Sincerely,***************************