ComplaintsforStoneridge Chrysler Jeep of Dublin

• Initial Complaint

  03/26/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I am writing to you in my capacity as ******************* ***** wife , representing [*****************] concerning a recent vehicle purchase transaction at this business that took place. It has come to my attention that certain practices employed during this transaction not only breach standard ethical guidelines but also potentially violate Federal Consumer Protection Law, e.g., which governs the sale of goods, including motor vehicles, and mandates clarity, fairness, and mutual understanding in contractual agreements.Specifically, the contract signed by ************ was executed under conditions that starkly contravene these legal standards. It has been brought to my attention that additional paperwork, including a clause regarding a "no cooling-off period," was introduced and signed by ************ during a moment of indisposition, without the presence or consent of his legal spouse or any form of legal counsel. This act, given **************** documented learning disability and consequent limited capacity to fully comprehend such complex legal documents, raises severe concerns regarding the validity of the consent ostensibly procured by your sales personnel.Furthermore, the subsequent interaction between myself ************ and your sales manager specifically, threats of aggressive legal retaliation without grounds, and refusal to engage in constructive dialogue not only exacerbates the situation but may also implicate violation. This prohibits unfair or deceptive business practices in the marketplace.Given the gravity of these concerns, and in the interest of avoiding further distress and potential litigation, I hereby request the following:A thorough and immediate review of the sales transaction in question, including all associated documents and the circumstances under which they were signed.The nullification of the "no cooling-off period" clause, and any other agreements signed under questionable circumstances.A full refund of all payments made by ************ in relation to this transaction, including but not limited to the down payment.A formal apology to ************ for the distress and inconvenience caused.

• Initial Complaint

  06/14/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I was misled during the whole process, the market value is optional was not disclosed and the market value is not listed on their website. Was also misled about the discount and final price. The price I was asking via out of the door amount I would pay with three year lease and buy after three years.

  Business response

  06/15/2023

  To **********,

  This is in response to your complaint which is not a valid one.  We offer good customer service and enclosed you can see that you signed the mark up addendum and also for the removal of the addendum on your purchase date.  As our customer, you were very well aware of the price which we lowered the selling price from the addendum.  You also got a rebate of $11,000.00.   You signed the acknowledgement of the addendum and understood everything about the purchasing process which you agreed by signing the lease contract as well.  We are in no practice to mislead our customers and we disclose everything openly with our customers.  

  This is a case of buyer's remorse and you willingly and knowingly signed all the paperwork and was very well aware of all aspects of the contract when you signed.  Everything was disclosed to you as a customer so we do not have any means to refund you.  You leased the vehicle and it is your vehicle for the next three years and  have the option to purchase the vehicle at lease end or turn it into the lender.

  Yesterday you came to our dealership and caused disrupt to our business, you called the police who politely in turn escorted you out of the dealership.  So please accept your purchase and enjoy your new vehicle.

   

  Customer response

  06/16/2023

   
  Complaint: 20187747
  
  I am rejecting this response because:

  I was not informed that what the dealer installed options are and how they add up to the market value. This is the mislead. I asked the police whether I can protect with my poster on the side walk before I went and the answer is yes, as long as I dont block traffic. The truth is when I was quietly with my poster, several of your employees came really close to me and yelled at me and one of them took away and ripped my poster. I called the police because I felt really unsafe. And they came to help me to get back to my car.
  
  Sincerely,
  
  *********************

  Business response

  06/21/2023

  to **********,

  There is no rejection to this matter , I have previously  uploaded  the markup sticker which you have signed with your own handwriting.  You knowingly knew everything about the deal and you were not mislead on your purchase.  We do not open our doors to do business to mislead our customers as a matter of fact we promote very good customer service.  We have thousands of happy customers that keep coming back to do business with ** time after time at Stoneridge CJD.  

   You signed a legal binding contract which already went to the bank and processed by the lender.   I hope that you can be happy and enjoy your new purchase.  There is no cooling off period here in California so you have your new vehicle for the next 36 months which after you can decide to turn it back in to the lender, purchase it or trade it in.  Those are your options available to you. 

  You cannot come to a place of business and decide to do whatever you want, it is private property and you need to respect that. 

  Thank you for your business!!

  Customer response

  06/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  06/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello My name is *******************************, this is my second time buying a ******** obviously I like ******* this time around I purchased a 2017 ******* *** which is still under warranty. I'm in the ********************** which is great, ******* *** owners share their experiences about our ***s and the issues that we have, and one of the common issues ***"s is that the intake manifold gasket gets stuck and Valve cover. I bought this *** from ********** ************** in ********** ********** I've spoke with JR the sales person who sold me the ***, he has sent me to *********************, Capitol ********************** **** all of these places charge a Deductible only to tell me they cant fix it, I would greatly appreciate if you could help me get to the bottom of this issue. how can they sell me a *** that they cannot meet their obligations of the Warranty they sell me a *** and then act like they don't know me! any help you can provide me about how to fix this issue would be greatly appreciated. The phone number to ********** Chrysler Dodge ram Jeep is ************* Please help me out I cannot afford the $2,600 that they're trying to charge me for the repairs.Sincerely ***********************************

  Business response

  06/12/2023

  We're looking into the matter and will respond bcak as soon as we have investigated.

• Initial Complaint

  11/24/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  My name is *********************. I am writing this letter to express my concerns about the way I was treated, scammed in purchasing a car that I thought was safe, the finance guy refusing to explain documents to me, worst of all, claiming that the car was safe for my daughter-in-law and baby drive. I am available to discuss these concerns. I also have all the text communication between **** and me, the salesperson.

• Initial Complaint

  07/16/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was a recent employee at this car dealership. This dealership is family owned by ************. I was a receptionist in sales department my last month working here was April 2020 While working here i experience racism and harassment. The sales managers ************** and Admin wil talk nasty about African American customers, American customers and Indian customers. Majority of the employees are *********** so they only favor there people, half of the employment is family members. First off this place is corrupt they are scam artists. They **** up cars ******!! After conning a customer a fake price over the phone. Second one of the finance managers ( ********) is the owner niece. She drives majority of the cars for months and than the managers put those cars back on the lot for sale and puts the incorrect mileage on the website to keep its value. They run customer credit after the customer denies business with them. Majority of the salesmen dont have sales licenses. I was paid months later

  Business response

  07/30/2021

  We do not have a former employee with this name so it is impossible for us to respond accurately.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩