ComplaintsforSurf Thru Express Car Wash
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Complaint Details
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Initial Complaint
04/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
It turned out that I experienced a high-quality car wash service, but I didn't expect it to bring unnecessary trouble to myself. The two tires on the conveyor belt were damaged to varying degrees. The front tire is badly damaged! The inflation plug is broken. The hub light is damaged. The tire was punctured. The businessman said that he would pay the repair fee first, and then the manager would contact me within 48 hours to discuss the claim, and no one contacted me after two days. So I went to the car wash again. The staff said: The claim has been approved. The manager will contact me! The manager said on the phone a day later. Because I'm still driving while the car washes Everyone knows that. The first command is unprofessional. The second is the narrow conveyor belt, which damaged the hub lights on the tires. The inflation plug is broken. The resulting inertia caused the car to veer off the conveyor belt and eventually the guide tires were damaged! ! ! I only found out in the comments after the incident: things like scratched tires and car paint happen a lot in this shop! ! ! However, merchants will refuse to claim all kinds of lies and deprive consumers of their due rights!
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Contact Information
3598 Stanley Blvd, Pleasanton, CA 94566
Pleasanton, CA 94566
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.