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ComplaintsforFull Spectrum Analytics, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
To Whom It May ********* filed a complaint on Spectrum on July the 11th initially. Though I never got an assigned complaint number!Any how this complaint is about the discrepancy in my current billing from a $***** monthly promised on May 21, 2024 for a year and it's change to ***** in this July 2024. I called Spectrum on July 11 and spoke to a Tweetie! After an hour long investigation and a book long explanation she failed to indicate the increase and discrepancy of the charges! Then she transferred me to a ******* for resolution! ******* reiterated what she had gone through already and yet no explanation of the increase why the promised 365 day year time had shortened to 30 days! Later the same day I get a call from a *****>. ***** stated that ****, who had promised me the ***** for a year had made a mistake of entering the pertinent code and the monthly charge should have been ***** instead! I sure would like to see how one can be promised one thing and obliged to pay another! Thank youInitial Complaint
06/07/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Spectrum is trying to charge me for months I was qualified for apc for Internet. I called the program,they stated ,no lapse in program. They refuse to call and confirm what they are telling me. Tried to cancel service many times get hung up on or the run around. I've talked to upper management. Charged me late fee out of my assistance.Initial Complaint
08/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In January of 2023 I was accepted by acp for internet; so I chose spectrum; the acp does not pay the ***** hook up for the box to recieve internet; in January I was told that cause I am low income that the ***** hook up was fee waived I was recieving ****** in s.s. and I was to pay ***** and the acp was to pay *****. until march when the acp was not paying the ***** to spectrum they where paying to q link so I was told by acp to do another application; so I did. After that I was not fee waived for the same account just different numberson the account from the acp. Then I find out that the acp did not pay spectrum for the ***** in march so spectrum is charging me for that as well. Every month sense I got the inter net I have had nothing but problems every month at the end of each month. Now they call me daily about this amount. I do not owe it and I am not paying it. I have contacted the acp as well on this matter. I never missed of payment and I owe no payment. thank youBusiness response
09/08/2023
Good Afternoon,
I believe that your complaint may be for Spectrum *************** services company. Our company is "Full Spectrum Group", we provide lab instrument services.
Thank you,
Full Spectrum Group
Initial Complaint
07/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 7/12/2023 I got internet and a cell phone from spectrum the phone was received broken . I have been trying to resolve for 4 days spectrum refused to replace my device they want to charge me 100 hundred dollars to replace it . I turned off my service from cricket to get spectrum and now I have no phone at all this is very unprofessional.
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Contact Information
1252 Quarry Ln
Pleasanton, CA 94566-4756
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.