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ComplaintsforValley Care Health System
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went to ValleyCare *********** also known as ********. I was guided there by my insurance as they are an in network provider. I was seen by a nurse practitioner and then went home. I received a **** for my ***** co-pay which I paid, as that is the stated amount due on my insurance card and in my description of benefits. I then received another **** for the same visit under a different facility name (Valley Health Care Systems) for ******. I called ******** and told them I only have a ***** copay. My benefits clearly state I only pay ***** for urgent care. I called my insurance and they called ******** while I was on the phone with them. My insurance told them they had coded the **** incorrectly and couldn't **** me for any amounts beyond my co-pay, but I continue to get the second ****.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.