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          Mira Care has 1 locations, listed below.

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            • Mira Care

              4637 Chabot Dr Ste 230 Pleasanton, CA 94588-2754

            Business ProfileMira Care

            Medical Testing

            Contact Information

            4637 Chabot Dr Ste 230

            Pleasanton, CA 94588-2754

            Visit Website

            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            17 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

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            Overview

            Mira uses the lab-grade technology to measure the actual fertility hormone levels, the user will be able to see the ovulation and full fertile window. The smart algorithm learns the user's cycle over time and makes the personal prediction each cycle, so it will help the user find out exactly when she is fertile and infertile.

            We provide support during women's fertility journey!

            Business Details

            Location of This Business
            4637 Chabot Dr Ste 230, Pleasanton, CA 94588-2754
            BBB File Opened:
            12/27/2019
            Years in Business:
            22
            Business Started:
            5/31/2002
            Number of Employees:
            1
            Read More Business Details and See Alerts

            Customer Complaints

            17 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/29/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I purchased the Panorama Fertility Lab Test, which is an at home blood test to provide fertility insights, from Miracare.com. I followed the instructions of collecting the sample, then registering the kit on their website prior to mailing in. The instructions state that registration is absolutely critical and without registering, the lab cannot process the sample AND the sample had to be mailed in within 24 hours. When I attempted to register the kit, the company's website prevented me from completing registration due to errors when I hit submit. There was no way for me to complete this required step and no technical support number to reach out to for resolution. The only way to get support was through an email and they take more than 24 hours to respond. I am asking for a complete refund and they are refusing due to their company policy.
            Read More
            Read 16 More Complaints

            Customer Reviews

            5 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Adrian F

            07/14/2023

            0 would be what i would give them. I signed up on the 9th, but had to cancel because my graduate program would not accept them since it is not insurance. I canceled the account on the 12th without using any services and was charged $300 on 14th. I can understand $45-90, but $300? Now I have to lock my credit card with fear that they will charge me again. I thought this would be a great thing to use after I graduated, but no thanks.

            Mira Care Response

            07/16/2023

            Dear ******,

            Thank you for sharing your feedback and expressing your concerns. We apologize for any confusion or inconvenience you experienced with our service.

            We understand your frustration regarding the unexpected charge. Our cancellation policy and billing practices are intended to be fair and transparent. We would like to investigate this issue further and resolve it for you. Could you please provide us with your account details via ****************************** so that we can look into this matter immediately?

            Please be assured that customer satisfaction is our top priority, and we value your feedback as it helps us improve our services. We hope to have the opportunity to address your concerns and regain your trust.

            Best regards,
            Mira Team
            Read 4 More Customer Reviews

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

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            BBB Reports On

            BBB reports on known marketplace practices.

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