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ComplaintsforPlatos Closet
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Complaint Details
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Initial Complaint
06/04/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I brought 2 bags to Platos Closet to consign on May 7, 2024 & had items stolen. The store didnt return one of my bags. They said they mistakenly gave it to someone else. It was in large Marshalls bag with lemons so whoever took it seems sketchy. They called around and said they figured out who it was - and a few days later, the lady brought the bag back. So I drove back on June 1st. But when I looked through it, 7 of the 12 pairs of shoes were missing and it was all of the new/expensive ones (Uggs, Rothys, ******** etc- retail was probably $1k). The cheaper Target shoes were in there. They were underneath the clothes and some of those were missing too, but I dont have beforepictures of the clothes. But I do have before and after pictures of the shoes. Since the shoes were under the clothes, they cant say that they fell out. Someone had to dig through the bag. And it was the expensive ones that were all gone.This lady called today and said the owner wasnt gonna do anything because I dont have any proof that they were ever brought to begin with. But, fortuitously I do happen to have a picture of the shoes (I had an organizer help me so I had a pictures of certain things that went straight into the bags). I checked Yelp and there were at least five other people who had said the store had stolen things from them too. The store cant just steal peoples things. I need them to find my lost items or compensate me.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.