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ComplaintsforAnimal Medical Center Of Pleasanton
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Complaint Details
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Initial Complaint
12/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went to the Animal Medical Center of Pleasanton for my (2) dogs **************** teeth cleaning. I dropped them off at 8am 12/26/23 and picked them up at 5pm 12/26/23. My receipt number is #***** the technician explained to me the care and the medication that I was to administer to my dogs. The very next morning I was faxing over my paperwork to my regular vet to be filed in my dogs record files and noticed that was charged for a medication (Clavamox) $***** that was not given to me they gave me (Amoxicillin) which is a generic medication. I returned back to the Animal Medical Center office on 12-27-23 to returned the none opened individual packaging (Amoxicillin) and let them know that is was fraudulent to sell me for a high cost medication (Cavamox) and give me (Amoxicillin) and I asked them to return my money (*****) and they refused to do what is the right thing. I have filed a complaint with my credit card and other customers should know how they operate. The Animal Medical Centers attitude was that all sales are final and I responded yes but you sold me something on paper that you did not provide and that's FRAUD and I left their business and will never go back.Initial Complaint
02/02/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Charges for services not rendered or provenInitial Complaint
09/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Made an appointment for my dog Cocoa to get teeth cleaned and extractions since they did a good job last time. Now for the 2nd time, this vet has receptionist call me to cancel with no reasons and does not reschedule. I have never been so humiliated and disrespected. One, he should call me to state what his problem is and two, why have receptionist call with no answers? I will not only file complaint here but with all entities. The poor dog needs help and he is not the one.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
3901 Santa Rita Rd
Pleasanton, CA 94588
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.