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Ukoke Tech

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Ukoke Tech's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ukoke Tech has 2 locations, listed below.

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    • Ukoke Tech

      19575 East Walnut Drive S Units C16 & C17 City of Industry, CA 91748

    • Ukoke Tech

      235 W Grove St Pomona, CA 91767-1668

    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered the UKOKE RO 6-stage system via *******. It arrived 7/11/23. It came pre-assembled except for filters. Our handyman installed the system per the instructions in mid August. 6 months later we changed the filters, and the system was running. Mid Oct 2024, we noticed some of our floor tiles were lifting, then we saw water on our kitchen floor and cleaned it up, only to find that it re-appeared when we walked in front of the sink. Upon investigation, we discovered that each time the R/O system faucet was used, water was spraying from the pressure gauge inside our lower kitchen cabinet, soaking through the cabinet into the flooring below and running across the floor beneath the tiles. Our cabinet bottom was soaked through, and we had to purchase a dehumidifier, at a cost of $179 and run it for several weeks, hoping that we do not have mold under the flooring or the cabinet. If so, our costs will be much, much more. I contacted UKOKE via their website on 10/29/2024, (contact **********) and they have never responded.

    • Initial Complaint

      Date:12/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Purchase 01/21/2024 Price $313.58 ************************ at ************************** for repair or replacement, and they haven't done anything, they avoided answering to email

    • Initial Complaint

      Date:10/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I havent received my pole saw. The tracking says ticket created so it never shipped. They dont answer the phone. Its a scam.

    • Initial Complaint

      Date:09/18/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered new parts for my system but ukoke sent me the wrong parts. And they will not refund my money.

    • Initial Complaint

      Date:07/02/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Purchase: July 20, 2023 Cost: $194.55 Product broke in the Handle K*** I went onto their Warranty Page and filled that all out. I then wrote them an email with the photo images I have loaded into you. So far, I have not heard from them by email or by telephone, and their phone number ****************** is not being answered and just rings with a fast busy signal. They obviously do not have any type of **************** and spending this money for my garden was a sacrifice. I hope that I have answered all your questions and given you a good description.

    • Initial Complaint

      Date:07/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a small window AC unit in July of 2023. After using this AC for approximately 3 months I removed the unit and stored it out of the winter weather. After reinstalling to use this year the unit started displaying "low refrigerant" trouble code. I contacted ukoke about the issue. There response was "we don't offer that unit anymore do we would like to offer a partial refund". After a quick ****** surch I found the average life span of a window AC is between 8 to 10 years. I figured 1 year of used of a unit that is supposed to have a 8 year life span. I paid $514 I figured a fair refund would have been $442. I believe I was fair in offering to accept $389.99 (the cost of a replacement unit). Ukoke offered $299. I responded with an split the difference offer of $345.00. I was then informed that "the company policy was to pay out $299.00. This was all they would offer". After considering the fact I would likely get nothing I accepted the $299. I am still not okay with this settlement. $220 for the use of an AC unit for 3 months (1 year of ownership) is unacceptable. $440 is a proper refund. I would accept the $389.99 for the replacement unit and $25 for the disposal of the broken AC unit. $414.99 is a realistic settlement. The way is see it they owe me $115.99

    • Initial Complaint

      Date:03/28/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchase in May 1 for AC It failed to work in October. Sent email to customer service but after couple emails, they haven't reply back and no resolution.

    • Initial Complaint

      Date:07/12/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a Warranty on a product I had purchased. Multiple calls made to the number they provided with the booklet information and warranty disclosure*************. Goes strictly to voice-mail. Multiple messages left to contact me. I had also emailed them they responded back saying possible coolant low. And they needed more information. I had provided that and again asked for a call. No response and I sent Multiple emails. No response. They are in breach with their warranty agreement. Like for them to either honor their warranty or refund/buy back product. Here is also their other address that is in the pamphlet ***** ****************************************************

      Business Response

      Date: 08/24/2022

      Business Response /* (1000, 5, 2022/07/22) */ Thank you so much for contacting us regarding the issue with **********. We were trying to help ******* via email for the past weeks, and we were trying to fix the technical issue he had. We asked him to provide the purchase information or purchase receipt for the verification before any replacement or refund procedure. But, he cannot provide any documents as we request due to our replacement request. Only thing he requested us to have phone call. Due to the Covid-19, we cancelled the phone call department, and most employees at work at home. We are happy to assist the customers via email to solve all kinds of issue. As ******* mentioned, he has registered the warranty registered a year ago, but we found that he registered warranty after two days we received his compliant. Please check the attached. We have tried best to communicate with our customers. If he can provide any document which can approval his purchase, we can definitely help him to move forward. We want to like you know, we are the vendor of the ****** and *******, and ****** and ******* sell the defect items will low price. Peoples collects the defect item to refurbish it, then to resell it. If the customers cannot provide any purchase information, we won't help to move forward. At this point, we do believe he want to fraud us if he cannot provide any valid purchase information. Consumer Response /* (3000, 7, 2022/07/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I had registered this product about a year ago. Using the covid as an excuse to to talk to your consumer is the poorest excuse. Also try to find out who their authorized repair shop is but again unable to get any kind of response. And if you had a legit phone nu,ber instead of a person voice not able to take your call. But you don't identify as a business. Even if the product is out of warranty who where and contact can I get this product fixed.. poorest excustnto use covitnas an excuse. Many companies still have employees answering calls. I work for corporate America covid doesn't stop anyone to doing their job. Business Response /* (4000, 9, 2022/08/04) */ Hi ***, As we mentioned before, if you can provide your purchase information for the verification purposes, we definitely can help you to replace or refund. But, you ignored our request. Also, from our recording, it shows your warranty registration done two days before you filed complaint at BBB. Here is our final announcement, if you can provide any purchase information, we can help you to move forward, otherwise, we won't have any further action on the matter. If you cannot send us the purchase information, we can assume you are Consumer Response /* (4200, 11, 2022/08/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) If you can't find my warranty information. And in the previous response. I asked who your service repair provider is. So I can pay out of pocket to have the unit repair. But again you are neglected to provide that information to. This is poor business. No good contact information. No information of a service provider. That is the reason for the call.

    Ukoke Tech is NOT a BBB Accredited Business.

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