ComplaintsforJoven Insurance
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Complaint Details
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Initial Complaint
07/14/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
En Marzo 10 pague la anualidad de la pliza de a**guranza de una moto en Joven Insurance, la pliza venca el da 12 ********, y no fue hasta mediados ******** *ue recib una carta del DMV diciendo *ue no contaba con a**guranza y *ue me suspendern la registracion de la moto , acud a ver a mi agente de **guros un viernes , me dijo * regresara el lunes por * ya haban cerrado la a**guranza por * estaba en otro estado y pues era otro horario* Regre** wl lunes y estaba cerrado, llam y me dijo * estara trabajando desde casa * le mandara las fotos del comprobante de pago y la foto de la pliza del **guro ,inmediata mente le mande lo * me pidi a su telfono mvil, le pregunte * si as estaba bien y no me contesto **** pens * estaba ocupado en los prximos das le llamaba para preguntar si haba arreglado el problema llame varias veces en das diferentes y me mandaba a buzn, mande texto y no tuve una respuesta ,as transcurrieron 15 das, llegue a ir al negocio y estaba cerrado, despus de das volv a ir dure en espera de *ue me atendieran casi 2 horas , llego mi turno le comente a la esposa del dueo mi problema ella **** pona informacin y la borraba , le dije * mi pliza estaba vencida *ue llamara a su esposo para * me ayudara dijo * no poda * el estaba ocupado* En eso llego el voltie y le ped * por favor me ayudara a resolver mi problema y me dijo * tenia *ue esperarme 30 minutos *** ** me hiso injusto por * ya tenia ah tiempo esperando adems fue ******* y descorts* Me levante agarre mis comprobantes y le dije * no poda esperar ms * haba esperado por ms de 15 das una respuesta y **** *Business response
08/01/2023
Refund was issued to the consumer 07/21.Customer response
08/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.