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Complaint Details
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Initial Complaint
01/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
08/21/2021 For $4,000. The check number is #2**2. The company sprayed my roof with a foam to fix the leaking. The company did not provide a receipt when requested. On December 14th when it started raining. my roof started leaking in my bathroom and the ceiling is pulling down. I called the company at ###-###-#### several times and left messages but they never responded. My husband and I are both disabled and live on a fixed income. We need the roof fixed asap before we have more issues due to the water leak such as mold. We are requesting your help as the company will not respond to us. Thank you for your help.Business response
01/20/2022
Case number 165**611 -contacted customer yesterday she exsplianed to me she had a leak today we went out on job leak was caused when we had that severe down poor and wind was blowing water under a vent the complainant had nothing to do with the installation of the roof very nice lady it’s resolved thank you
Customer response
01/25/2022
I am rejecting this response because: They came on January 20, 2022 and worked on the roof. They said it is fixed, but the damage to the ceiling inside the home from the leak has not been repaired. They said they would send the other department back to fix the inside ceiling. I have not heard from them since. They said the panels were damaged. My ceiling hangs down in the master bathroom, I have a bowed and water stained panel in the ceiling in front of my closet and bathroom, and there is a big bubble in the kitchen that wasn't there before.Thank you for your assistance in getting this resolved.Sincerely,**** M. ******
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Contact Information
1279 W Henderson Ave # 297
Porterville, CA 93257-1454
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.