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Complaint Details
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Initial Complaint
03/25/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I have a 2021 Ram 1500 with less than 3000 miles on it that is a lease. Starting in December of 2023 I noticed lots of condensation on the on the front windshield, I searched the cab for any wetness the front passenger floorboard and carpet were wet called the dealership. It was brought in January it was there for two weeks they put a new windshield and resealed it and replaced the third brake light gasket as there was evidence of water coming in the back window. The truck had to go back to the same dealership February 7th with a very bad leak in the back window that soaked the carpet once again. The third brake gasket was replaced again a new back window was installed plus the back carpet was replaced and they found a seam by the right front A pillar that leaked as well. The service ********************* said it had to go to the body shop to be fixed. Per S1923000026 technical service bulletin stating how to fix it and what product to use part # p50087. The front fender had to be removed to do this work. I finally picked up the truck March 23rd as it was there a month in a half being assured from **** the service manager that everything was finally done and the truck could be picked up. I noticed right away there was black sealant all around the back window on the silver paint. And the electric part of the window didnt work. I was told to bring the truck back March 25th to be looked at this will be the third time in 3 months. Upon getting home I looked for this seam that was supposed to be sealed. I found it and all the service department did was use clear silicone to try and fix it. So I lifted the hood finding that rats had ate the battery box insulation cover and had made a nest under the engine cover with p*** and pee present all over the engine. From sitting at the dealer for so long. So I was lied to about the seam repair from the service manager and the workmanship is absolutely horrible. I took pictures of everything.
Business response
03/26/2024
Thank you for taking the time to write to us with these concerns. We need a little more information to review the Repair Orders and associated repairs; we invite you to call our ************* team directly at ************ or stop into our store to meet directly with our General Manager. We take these concerns very seriously and genuinely appreicate you outlining them in detail.Initial Complaint
07/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 11/24/2020, I purchased a new Chrysler Pacifica from this dealership. *** salesman persuaded ** to buy a maintenance plan of 48 months and 40K miles for $800. He said it would be equivalent to about 8 services assuming a service at every 5K miles. He also said I could save money because it costs me $100 for each service for four years. I would not have to worry about inflation. Today I went there for my 5th service at 30K miles. *** guy asked me to pay $140 for the service ($130 charge plus tax). This guy said there are only 4 maintenances in their computer and I have used them all. It made no sense to anyone to prepay $800 upfront for 4 maintenances which cost $130 even at today's price. I am requesting them to refund me what was charged today for $140. I also ask them to correct their computer system and make sure I won't have the same issues for my rest of the maintenance services.Business response
07/25/2023
We're unable to refund the purchased service contract from 2020. We looked into this and it appears you've indeed utilized the maximum visits covered under the ***** contract.Customer response
07/25/2023
It is an industrial standard that a vehicle should be serviced every 5K mile. Now the dealer is in denial of this general standard. It is a lie that a customer would accept only 4 service for 4 years and 40k miles, at a cost of $800 in 2020. A service today cost $130.
The sales also lied to me that the dealer cant execute the contract because they changed owner. In fact, I believe I purchased the car with the current owner.
Business response
07/26/2023
We're really concerned with your understanding of the contract. First and foremost, to address your final line; the Pedder ********** was established in Poway in May of 2021, please feel free to verify that information and confirm we have no reason to lie. So truly, your concerns are misplaced with our dealership group. Your statement, " It is a lie that a customer would accept only 4 service for 4 years and 40k miles, at a cost of $800 in 2020." is contradictory to the copy of the contract you provided that includes your signature, you indeed accepted these terms at the time of purchase. We wish you all the best and regret the misunderstandings at the root of your concern.Initial Complaint
05/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Pedder BAR # ARD00301002, EPA # CAL000462451. Brought my vehicle (2013 Dodge Grand Caravan, blue) in for a transmission service, and was told that there was a broken part found within the transmission. Service Techs continued to flush the transmission causing the Transmission failure. I proceeded to take my vehicle to a professional transmission service company and they confirmed that service and flush is NEVER RECOMMENDED on vehicles with possible internal issues. Transmission failure is a direct result of flushing. I am requesting my money back and for them to fix the transmission that failed as a result of their negligence.Business response
05/31/2023
We've reviewed the facts of the case and have contacted the customer directly. The customer is visiting the store to receive a refund for services. If there are any specific questions do not hesitate to *********** management team at ************.Initial Complaint
02/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
December 5th, 2021 I bought a used 2012 Lexus CT 200h from pedder Chrysler in Poway. At the time of the purchase, I even asked should I have this vehicle taken to a mechanic or was every bit of it throughly inspected and they said no, it was thoroughly inspected and the vehicle did not need any work. 3 days after that (December 8th, 2021) my car already ended up in the shop because the engine was violently shaking. I reached out to Aldo (general manager) to ask if anyone was aware of this because, the Lexus dealership and I were concerned that it was a big repair. January 22nd, 2022 I ended up on the side of the freeway because, the check engine light was flashing and the car completely put out on me. I had it towed to the Lexus dealership and a week later they called to give me the bad news that there was a misfire in the engine, no coolant, smoke exiting the pipe and said this does not look good this car needs to be taken back. So I showed up to the pedder dealership and asked how can this be made right to me? I have driven LESS than 1k miles on the car. **** agreed that it was a failure on their part not inspecting the vehicle properly so he said have it towed here and we will fix it at no cost to you. I paid to have it towed to the pedder dealership for an hour later the mechanic called and said yeah there is definitely something wrong with your engine but it is out of my realm, I cant fix it come get the car At this point I start reaching out to Aldo asking then since your mechanic could not fix it - will you pay the Lexus dealership to fix the vehicle? As I have not driven it enough. I paid to have the vehicle towed back to Lexus for them to come up with a repair report. I received the news that the head gasket blew out long ago (before I owned it) and damaged the entire engine so the vehicle needs a new engine. I need this dealership to pay Lexus the 8k to get a new engine in my vehicle. The Pedder dealership is not responding to me to get this resolved.Business response
02/21/2022
We apologize for this issue and both our Group VP and store GM are working to ensure this is resolved. We're working with Lexus to complete the repair and will be paying that with them directly.
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Get a QuoteCustomer Complaints Summary
6 total complaints in the last 3 years.
2 complaints closed in the last 12 months.