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Complaint Details
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Initial Complaint
07/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
purchase the 2019 SUV Santa Fe 2.0T I started noticing front passenger side door small bubbles appearing on the panel below about 1 year later It got bigger and all over the panel door and started for the paint to come off from the bubbles and the 4 wheels glaze coating started chipping away When i get my service done. i have the customer service rep. look at it and every time i took it in for service nothing got done to a point were the warranty is done
Business response
08/01/2023
Thank you for reaching out. We completely understand your concerns with the paint. Unfortunately, this is an issue with the original manufacturer, Hyundai North America and is something our local dealership is unable to address. We recommend reaching out to HMA directly for further guidance on a manufacturer defect. We apologize that we're not able to assist further, but urge you to follow up with Hyundai North America.Initial Complaint
07/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We purchased a new 2016 Hyundai Sonata from Pedder Hyundai of Poway. In March the paint on the hood started to peal off. My wife took the car to Pedder Hyundai where one of the service personal told her that this was an on going problem because Hyundai had left one of the steps out when painting the car to save money and now there having this problem. They have taking pictures of the car. Had us get two estimates for repair of the hood. Then they told us Hyundai wasn't going to do anything about. Then we went back and talked with them more. They took more picture and sent to Hyundai. They said that Hyundai would paint the hood but we would have to pay 25% of it, but none of this problem is because of anything we done. They claim the best warranty in the ************ years or ******* miles. We made a half a dozen trips from La Mesa to Poway and driving around with paint peeling off the hood. The car only has ****** miles on it, this should not be happing.Business response
07/07/2023
Thank you for reaching out. We've attempted resolution with Hyundai Motors North America (HMNA) as this defect is not from our dealership and should be corrected by the manufacturer. As you know, they've been unable to provide a resolution at this time. Please contact our care center at ************; we need a little more information but would like to dig deeper and see if there is any other course of action we can take.Initial Complaint
03/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
** 2021 we went to Pedder Hyundai for service and also talked about the peeling paint on my white 2013 Hyundai Sonata. The service tech indicated he had seen a lot of these. We asked what to do and he said he could file a claim. We asked if he needed pictures, etc and he said no he knew what we were experiencing. We were told it would take a long time but we would hear back. We did not hear back and asked on our next service trip. He said he checked and it was denied. At that point the car was under 100K miles. ** 2023 we were at ********* Hyundai and mentioned the paint and the rep said yes you need to call Hyundai ***. We did and opened a case #********. Hyundai told us to take the car to ***************** Hyundai in ********. ***************** said to go to a different dealership with a body shop. We were sent to Kearny Mesa Hyundai and they did take pictures and went for estimates. We were told the claim was denied because the car was over 100K miles. (It was at 105K miles). I called Hyundai and they said that once a claim was decisioned there was no appeal but to contact BBB. ** talking to the Hyundai rep on 3/7 she said she could see where a case was opened by Pedder Hyundai #******** but they dropped the ball and never sent in pictures or followed up. We feel Pedders lack of follow up led to the case being denied in 2023 because the car was older and had more miles. This paint issue is a known problem and I would like Hyundai to repaint the car to fix the peeling paint. Can BBB assist with this?Business response
03/08/2023
*****,
We have no control over HMA decisions.
We did submit for Goodwill on 11/5/21 at 96k miles and it was declined. No ball was dropped nor follow up requested by HMA, contrary information is inaccurate.
HMA response on original claim:
THIS PRIOR APPROVAL REQUEST WAS REVIEWED AND BASED ON THE INFORMATION PROVIDED; HMA IS DECLINING TO PROVIDE ASSISTANCE DUE TO THE FAILURE BEING OUT OF WARRANTY CAUSED BY THE **** IN SERVICE AND MILEAGE OF THE VEHICLE, THANK YOU.
The vehicle was here in March of 22 with no mention of paint. It would have been declined again if we had submitted at that time as well.Initial Complaint
01/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In Sept 2020 I was told I needed new brakes on my hyundai from the dealer. I did not get then. My car had approx ****** miles. Today at ****** I took my car in for brakes at a different mechanic and was told I did not need them and was charged $80 for the brake check. My car is at 5mm in the front and 6.5 mm in the rear. Hyundai scam diagnosing brakes wasted my $80 on a brake diagnosis and I didn't even need brakes. Hyundai needs to reimburse me.Business response
01/24/2023
We recommend routine maintenance on all vehicle safety systems in regular intervals. In this instance you received an inspection two and a half years after we inspected the vehicle and no further contact with our dealership; we are unable to provide a refund on a brake inspection from a 3rd party. If you would like to discuss this further or have more information to provide with context, please do not hesitate to contact us directly at *******************************************.Initial Complaint
12/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In October of 2022 I took my 2016 Hyundai ****** to get serviced at Pedder Hyundai because the engine light was on. I left my car and got a rental. I was informed the next day that the computer diagnostic was the Turbo Charge and that it needed to be replaced. I trusted my service advisor ***** so I didnt hesitate to follow forward with the service. About a week later I picked up my car, happy and confidant it was fixed and it would run smoothly. Fast forward two weeks and I am back and the dealership with the SAME SYMPTOMS & ISSUES as before. This time around ***** was kind enough to give a loaner. The diagnostic this time I was told was a bad dual clutch. Jasons explanation was that the symptoms of a bad Turbo Charge and Dual Clutch are very similar. They (Hyundai Service Staff) just follow what the computer says. I told him that clearly the computer made a mistake. ***** told me to put a claim through Hyundai which I did. They only offered to pay 50%. I am out over $3500 plus a full days work, at least another $600. Unfortunately theyre not taking responsibility for their obvious mistake. Theyre asking that I pay AGAIN to fix the original problem I had my car there for in the first place. Unbelievable!! I know replacing the dual clutch is cheaper but, at this point I would be happy just having Pedder Hyundai take responsibility for their mistake and fix my car so I get my $3500 plus moneys worth. I am without a car again and continue to miss work. Please help! Thank you, ******************* P.S. I have receipts but, not at this moment to upload. If needed I can provide them.Business response
12/19/2022
We've reviewed this concern and found that the Turbo issue was indeed a concern that needed repair. The manufacturer is the party who was able to provide the resolution, we've reached out again to see if we can get them to assist further. If the manufacturer is unable to provide further support, our dealership will step in to make the situation correct. Again, the chief concerns here are with the manufacturer and not our specific dealership policies or procedures; but we will assist to make sure the issue is resolved. Expect a reach out from our Service Manager this week to discuss next steps.Initial Complaint
06/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We purchased a 2022 palisade in November. We have a cracked windshield and Ive called Pedder Hyundai twice and gone through their website appointment system and NO RESPONSE. This is the second time this has happened. I had the same expirience when I tried getting the car in for an oil change. When we purchased the vehicle we upgraded the warranty and I think a cracked windshield at **** may be covered. It seems as if its a covered service they dont care to service you or call you back. Im any case I need a new windshield and want a call ack to schedule and what the pricing would be , or if its covered. To ignore customers who need help is ridiculousBusiness response
06/16/2022
We sent the customer to our partner, All Star Glass for windshield repair as we do not do those in house. Customer missed the appointment that we scheduled.Initial Complaint
05/15/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have been trying to cancel me extended warranty. Contacted finance department first back in March 2022 but did not get a hold of anyone in finance department until 4/14/2022 when I go through and spoke with *************************** who emailed me the cancellation form on 4/15/2022. I sent the completed form back on 4/18/2022 but have not heard back since. I've emailed *** back on 4/28/2022 for a status updated and have not heard back. I've been calling 4-5 times a week and have left multiple messages because finance **** does not answer my calls nor have they returned any of them.Business response
05/16/2022
We apologize for the miscommunication, we did process a refund on 5/9/2022; today we spoke and confirmed our vendor does take several days of processing time; but assured that the refund is in process and on it's way.Customer response
05/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
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9 total complaints in the last 3 years.
0 complaints closed in the last 12 months.