ComplaintsforAntech Appliances Inc

• Initial Complaint

  12/12/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Under a contract with AHS, I submitted an online refrigerator service request and paid the required $75 fee. Antech Appliance was first scheduled to provide service on Nov 22 noon-5pm. Mid afternoon that day, I called Antech to get an updated estimate of what time to expect the technician, and I was told to expect a call back after the phone agent spoke with the technician. I received no call back and no one arrived to provide service. After 6pm, I left home for an evening activity that started at 7:30pm. While in transit, I received a text message that a technician was on the way. No contact information was provided for the technician, so I called the office and left a message at 6:38pm that I was no longer at home and the appointment would need to be rescheduled.On Nov 30, I called AHS to request a different service provider and it was recommended that I give Antech Appliance another chance. The AHS agent called Antech on my behalf and via a 3-way call we rescheduled the service appointment to Dec 12 8am-noon.On Dec 12, I received a text message at 8:59am that the technician was on the way. At 9:03am, I tried to call the Antech office to give arrival instructions but there was no answer. Between 9:30-10am, I went outside twice to look for the technician. I was home all day waiting. At 12:58pm, I called the Antech office to ask if the technician was still coming today. I was told the technician arrived to the building and spoke to someone (not me nor anyone authorized by me) who said service was no longer needed. No technician arrived to my condo, no one knocked on my door, I received no call, no technician entered my unit nor inspected my refrigerator. I was told the service ticket was marked Completed, but I received no service. I called AHS to dispute and request a refund of the service fee and was told that a recall ticket with Antech is the only option. I was given an email address for AHS claims review and will be filing the same complaint with them.

  

  Business response

  12/13/2022

  Dear *******************,

  I would like to apologize for the inconvenience and delay, I'm not sure who our tech talked to when he was at your door, but the person who answered the phone stated that service is no longer needed and we need to close work order. If you still need service, please call us and we will be glad to schedule new appointment for you, Our phone number is ************.
  

  If you want to cancel the work order, please contact AHS at ************
  

• Initial Complaint

  12/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  this company came out under a extended warranty. the guy did nothing to address the complaint of high pitch squealing noise. He put some sort of strip in they dryer and the vent. Pulled them out told me the vent is clogged (which is was not) and when asked if he was going to look inside he said no he did not hear a noise so would not even look. Now I had (and i told him this) a repair a couple of months ago they replaced the rollers but did not replace the belt that was sent out for them to replace. this guy did not care when I would not sign the repair form got very rude, and did not leave a copy of the form. He was very unprofessional, this company must not care about being professional, the repairman shows up in a car no markings as to who it is. No name tag no nothing. Did not even identify himself upon arrival. They failed to email when they were coming which I was told they would. If I had not known I was to have a repairman come that day this guy could have been anyone off the street. Even as much as the unprofessional way the company presented I figured well if the guy knows what he is doing and is going to fix or at least attempt to fix the issue I could overlook the unprofessional presentation. But he did not even attempt to address the issue. I will bet that the symptom of high pitch squealing only has a very few fixes considering some of the moving parts had recently been replaced. I feel that the repairman should have at least looked at moving parts and verified they were OK. This guy clearly just wanted to collect the fee for service call and do nothing for it. I have contacted *** will be contacting ****** in regards to the allstate warranty service. I would like an authorized repair company to look at the dryer.

  

  Business response

  12/02/2022

  Dear Customer,

  We are sorry that you had bad experiences with our tech.
  

  Our tech could not verify any failures when he was testing the unit, mechanically unit was working fine, upon checking vent in the house he found lint inside ducts, also he performed vent line test with special tools and found clogged vent ducts and recommended you cleaning. The unit was not making any abnormal sound at the time of testing there for tech did not open the unit, per contract with your warranty company we have to verify failures and wok only on the failures, we can not do preventive repairs. If you you still having issue and wants unit to be service by certified ******* tech we would recommend you to contact your warranty company.

  Thank you for your business and understanding.
  

  Customer response

  12/02/2022

  the dryer is squeeling again and is now stopping in the middle of the cycle.  I now have a video of the problem I did not realize repair man was not bright enough to recognize a COMMON symptom.   But reading the reviews I see that I am not the only one that has experienced having a service call with a terrible outcome.  Square trade has said they will take care of the problem and send out a decent repair company.   I have contacted ** and will contact ****** regarding the way your company treats thier customers. 

  

  Business response

  12/02/2022

  THANK YOU VERY MUCH FOR THE RESPONSE AND YOUR SUPPORT.

  

  Business response

  12/05/2022

  Thank you for contacting us again.

  Since the warranty company is sending another Service Provider, we will not be able to help you. If you have any more issues please contact us at ************.

  Thank you for understanding and cooperation.

   

   

  

  Business response

  12/12/2022

  We are sorry that you had bad experiences with our tech.
  
  Our tech could not verify any failures when he was testing the unit, mechanically unit was working fine, upon checking vent in the house he found lint inside ducts, also he performed vent line test with special tools and found clogged vent ducts and recommended you cleaning. The unit was not making any abnormal sound at the time of testing there for tech did not open the unit, per contract with your warranty company we have to verify failures and wok only on the failures, we can not do preventive repairs. If you you still having issue and wants unit to be service by certified ******* tech we would recommend you to contact your warranty company.
  Thank you for your business and understanding.

  Customer response

  12/13/2022

  Your tech did not even listen to the problem.  The vent was NOT clogged.  he just looked for a reason to get paid and not do anything.  You do not even know what brand the dryer is it is not a ******** how can you answer this and not even know what the brand is.  

  

  Business response

  12/13/2022

  Our tech could not verify any failures when he was testing the unit,
  mechanically unit was working fine, upon checking vent in the house he
  found lint inside ducts, also he performed vent line test with special
  tools and found clogged vent ducts and recommended you cleaning. The
  unit was not making any abnormal sound at the time of testing there for
  tech did not open the unit, per contract with your warranty company we
  have to verify failures and wok only on the failures, we can not do
  preventive repairs. If you you still having issue and wants unit to be
  service by certified ** tech we would recommend you to contact your
  warranty company.
  Thank you for your business and understanding.

• Initial Complaint

  07/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 7/20/2022, we had our refrigerator serviced by Antech Appliances. Upon completion, the technician showed us where he dropped hot solder on our kitchen floor. There are now 5 burn holes in my brand new vinyl flooring in addition to a large scratch. The damage is on 2 different planks in the flooring. The technician offered us $100 for the damage he caused, saying that would cover puttying the holes. We refused his offer. Since the flooring is new, we want it to be replaced correctly. I contacted Antech by phone on 7/20/2022 and was told by Rema someone from dispatch would reach out to me. As of 7/25/22, no one from Antech has followed up. Our flooring contractor assessed the damage done by Antechs technician, and is quoting $1,500 to repair. I would like to speak with a manager at Antech about this issue. I also want Antech to cover the repair of my flooring. There is absolutely no reason this should have occurred other than the technicians blatant negligence.

  

  Business response

  07/26/2022

  As we discussed today, please email to us the quote from your contractor and we will forward it to our contractor who is responsible for damages. As soon as the evaluation will be done we will contact you with the resolution.

  The process will take 5 to 15 business day.

  Thank you for your patience and understanding.
  

   

• Initial Complaint

  07/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A have a frig which is out tech came on Monday 7/18 tech came said it needed a part. I informed them my glaucoma Medicine was kept in frig and it needed to expedite order. I would pay to have it expedited. As of today 7/25 they still cannot tell me what is needed or if its been ordered. Ive called everyday and told the same thing they will call me back. They will not tell me even what part.

  

  Business response

  07/26/2022

  Dear *****, as we discussed today, one of the parts was on factory back order and will be shipped today, so expecting all parts to arrive by the end of this week. Thank you for your patience and understanding.

   

  Customer response

  08/11/2022

  Please reopen case. I have not received any info from company and frig is still not repaired. Unable to get ahold of company. Its now 8/8 no word on part or when I can expect it repaired. Frig has been down since 7/15. 

  
  

  I need this repair completed. 

  

  Business response

  08/24/2022

  Dear *****, as far as I understand you refused to continue the repair with our company, there for the parts were returned to supplier and w/o was closed with American Home Shield (AHS). For any further questions or concerns please be so kind to contact AHS.

  Thank you.
  

• Initial Complaint

  05/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Antech Appliance came to my house for American Home Shield to look at my washer. My initial issue was the washer was unbalanced and the clothes were not getting saturated, and the balancing mechanism in the washer wasnt working. The initial invoice states shocks are bad needs to be replaced. I had mentioned it being out of balance and the tech literally snickered at me and in a demeaning manner, tells how Im wrong, then proceed to write unbalanced on the invoice.Shocks ordered.Third appt, ******* comes out, changes the shocks&didnt even troubleshoot the washer after he got done.No paperwork was left for this service call.I go to do my first load of laundry after it has been fixed & it begins to violently shake.So, I went through AHS app to do another claim under, Still Not Fixed.******* comes out again & proceeds to tell us possible things that could be wrong with no mention of misuse or overloading. Why didnt he mention these things when he changed the shocks? The machine was open for everybody to see.Why doesnt the diagnosis match whats written on the invoice?I get an email the next day from AHS telling me I need to call them about my diagnosis on my washer. AHS states they cant cover my washer because of the tech diagnosis of misuse/overloading however, Antech said they would charge me $45 to come out & fix the issues, plus parts. Drum, outer ************** Ive been with AHS for 10yrs+ with the same washer. I have history of good faith with AHS. ******* and Antech Appliances intentionally falsify documents, & has committed fraud on a plethora of levels. Furthermore, I caught ******* starring at my crotch area several times in front of my husband.I was uncomfortable and removed myself from the room.Bottom line they scam home warranty people 100%. I am not the only victim to this company, and they have opened a door for a lawsuit as has AHS. This blatant fraud is punishable by law and I will prove it.

  

  Business response

  05/31/2022

  The work order in question was sent to Antech Appliances, **** by AHS Company.
  We are a third party provider. When an insurance company sends us to the customers home, we are required to notify the insurance company about our findings. All of these findings are documented with photographs and are on the report sent to the insurance company. The insurance company will respond accordingly to the terms of contract between customer and insurance company. We are not privy to the terms of the customer's contract with the insurance company. We strongly advise the customer to read their contract with the insurance company.
  After the report had been submitted, the insurance company did not authorize the repairs for the washer.
  It is the insurance companys responsibility to notify customers about their decision and discuss any remedies available to the customer.
  If the customer has any questions or concerns, he should contact the insurance company.
  The accusations of falsifying documents and fraud are libel and can be punishable by law. We will not allow this customer to tarnish our reputation by libelous accusations.Tell us why here...

  Customer response

  06/03/2022

  I reject Antechs reply, due to the fact Antech failed to supply any evidence supporting their diagnosis (reports,invoices,photos),continued the rhetoric of blaming ***, my washer & has failed to acknowledge their misdiagnosis.Antech continuing to defend their diagnosis is insulting to my intelligence, &insinuates Im a liar. Antech provided 2 invoices out of the 3 visits, providing no picture or verbal indication that the diagnosis was misuse.Their invoices prove that parts needed to be replaced with no indication of misuse.Why recommend parts being replaced if the washer is broken?I have escalated this to the point I have a personal Executive Relation Rep for ***, to whom I have provided enough evidence to start an internal investigation of Antech with the *** Contractors *************** & due to the climate of the situation they have removed/banned Antech from my contractors list.Furthermore, *** sent out another contractor who refuted the current diagnosis,&stated that our washer is in good condition, not damaged, shows normal wear and tear.They submitted photos & videos from their visit to back their diagnosis..The fact *** overturned their diagnosis is evidence that Antech submits fraudulent diagnosis to home warranty companies and has unethical professional practices. Also, Im literally befuddled by the fact Antech gave no apologies to me when I made it abundantly clear that their technician ******* looked at me inappropriately several times, in front of my husband, focusing on a private area.I felt so uncomfortable that I had to leave the room.I voiced my concern to the female answering the phones who didnt seem to care what her technicians did or that this even transpired.Americans can exercise their First Amendment Right to give first hand knowledge and testimony of their experiences with Antech.

  Current Lawsuit: 2/23/22-Wang vs Antech Aplliances, filed in San Diego Superior Court.
  

  
  

  

  Business response

  06/07/2022

  As we stated in our previous response, when an insurance company sends us to the customer's home we are required to diagnose the problem and then notify the insurance company about our findings. All of these findings are documented with photographs and are on the report sent to the insurance company. The insurance company will respond accordingly to the terms of contract between customer and insurance company. We are not privy to the terms of the customer's contract with the insurance company. We strongly advise the customer to read their contract with the insurance company.
  If the customer has any questions or concerns, she should contact the insurance company. 

• Initial Complaint

  05/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Once again here we go with this company. They asked us to do a video conference to diagnose our dryer from a warranty claim. We did it, they stated we needed a new motor. They ordered it then showed up and said even though the belt was brand new they needed to replace it first. They scam people, order parts, pocket them and then do the cheapest work possible and will make you do it a dozen times until you give up. Did the same exact thing with our microwave and replaced a fuse 6 times before we had to file a formal complaint because they are too dodgy to actually do the work needed. Since they arent going to fix it as contracted they owe us 58 months of a warranty at $60 per month and $100 deductible for their scams. Done playing games with these predatory companies, they need to be out of business.

  

  Business response

  05/25/2022

  Dear ********************************************************************************************, as I explained to your wife yesterday, I'm very sorry for incorrect diagnostic I done on virtual call with you, unfortunately it is  happening on 15% of virtual calls. But independent contractor that was assigned to your work order has contacted us right away and belt for your dryer was ordered and we expecting it to arrive on 05/27/2022, as soon as it will be processed through our system we will call you to schedule an appointment. Again I would like to apologize for the delay and inconvenience.

  If you have any questions please contact me directly at ********************

  ***** Nazemnikov

  CEO Antech Appliances Inc.
  

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