Customer ReviewsforAntech Appliances Inc

Buyers beware using this company Amtech appliances will be one of the worst mistakes you have ever made 6 to 8 weeks now and our freezer and refrigerator is still not working. The technicians that they use are incompetent. Any professionalism whatsoever the company send you platitude rather than fix the problem, and when it all is said and done, they will blame you the person who is paying for their services rather than fix the problem. We have been dealing with having four or five different technicians sent to our home only to make the problem worse do not use this company under any circumstances .

Dear **************,We regret to hear about your dissatisfaction with our services and apologize for any inconvenience you have experienced. While we understand your frustration, we believe that reviews should be fair and include all relevant information, not solely personal feelings.To provide context to your experience with ANtech Appliances:Work Order and Initial Response: We received the work order from American Home Shield (AHS) on July 16, 2024. Despite the short notice, we rescheduled another client to accommodate your urgent needs and sent our master technician to your residence on the same day.Technician's Findings: Upon inspection, our technician found the refrigerator in extremely poor physical condition, with parts missing and others apparently broken due to physical force. Given these findings, it was necessary to report the condition to AHS before proceeding with any repairs. Our technician documented the state of the appliance with photographs and a detailed report.Required Part Replacement: The technician identified that the evaporator fan motor was damaged and required replacement to restore the refrigerator to its normal cooling condition. However, he did not have this part on hand. Per our company policy, the technician must order the original factory part and could not comply with your directive to purchase it from Home Depot.Company Policy on Aggressive Behavior: It is our company policy that technicians leave the premises immediately if they encounter aggressive behavior from homeowners or tenants. This policy is in place to ensure the safety and well-being of our staff. Unfortunately, due to your aggressive behavior, our technician was compelled to leave your home immediately. This incident was also reported to AHS.Approval Process: Approval from AHS is crucial and mandatory for us to proceed with any repairs. The authority to approve repairs lies solely with AHS. We have submitted the required documentation to AHS .Recommendation for ******* Service Provider: Given your frustration with our company, we have recommended to AHS that they assign another service company to handle your refrigerator repair. We believe this will ensure that your concerns are addressed promptly and to your satisfaction.We take all feedback seriously and strive to address all concerns thoroughly and professionally. We are committed to providing respectful and professional service and will address any unprofessional behavior internally.Thank you for your patience and understanding. If you have any further questions or concerns, please do not hesitate to contact us.Sincerely,ANtech Appliances

Honestly these are a scammers , I can say ********* mafia , you might not believe me and think this is a movie here you go: I called my home insurance warranty they send this company , sure they charged me $128 just to visit and fix my brand new refrigerator, so they came take a look at the refrigerator said need defrosting and draining ( what they did not know this refrigerator do not have drainage or ice maker ) just lied , left and the same problem came again , they said 30 days warranty I called them they asked me to call again and request re-Visit another $128 , they came they left same problem , called them again and they said I'm blackmailing them had they hang up on me and called me racist and white trash and and ********* hater , unfortunately for them I thought they ate Russian as I don't know the difference honestly and I feel bad as I really thought they ate Russian , long story short they also did the same scam with my friends and my neighbor , I cancelled my home warranty went strain to GL appliance and they fixed the problem , I reported this scam to FTC end consumer protection bureau so be aware of this company !!!!

Dear *****************************, thank you for the review. The fact that you replaced your name with the fictitious one speaks for itself as well as the veracity of this review. I do not think that you were honest enough not telling the whole truth , we would be very grateful if you could tell about phone conversation in which you humiliated and insulted the owner of our company, using profanity language threatened and blackmailed him. If you would like to discuss it please contact us and our customer service representatives will be more than happy to assist you.