Customer ReviewsforRV & Auto Parts

Bait and switch company. Ordered and paid for a new entry door. They accepted my payment then came back with another invoice demanding an additional $158. Then sent an email offering a 10% discount on the new price and the sent another invoice demanding $148 in order to send the item. Quote from email.."we would like to offer you a 10% discount off the corrected price as a token of our appreciation for your understanding and to apologize for the inconvenience. " must be new math. Last I knew 10% of $833 is $83. This company has no integrity nor does it accept responsibility for incorrect pricing! Pick another company. Wish I could give zero stars.

Dear Better Business Bureau,We appreciate the opportunity to address the concerns raised by ********************* in her recent review. Our commitment to transparency and customer satisfaction remains paramount, and we would like to provide a detailed account of the situation to clarify any misunderstandings.Review Summary:Claim: "Bait and switch company. Ordered and paid for a new entry door. They accepted my payment then came back with another invoice demanding an additional $158. Then sent an email offering a 10% discount on the new price and the sent another invoice demanding $148 in order to send the item. Quote from email..'we would like to offer you a 10% discount off the corrected price as a token of our appreciation for your understanding and to apologize for the inconvenience.' must be new math. Last I knew 10% of $833 is $83. This company has no integrity nor does it accept responsibility for incorrect pricing! Pick another company. Wish I could give zero stars."Reviewer: ********************* (******************************)Zip Code: ***** Submission Date: 06/17/2024 Our Response:Background:********************* placed an order for a "V000381469 ******* Components Entry Door Radius Door" on June 17, 2024. Due to an unfortunate system error, the price was incorrectly listed at $677.38 instead of the correct price of $938.38.Timeline and Communication:Initial Invoice and Payment:Original Price: $677.38 (incorrect due to system error)Customer Payment: $643.51 Error Identification:Upon identifying the error, we immediately communicated with ************, explaining the situation and apologizing for the inconvenience. We provided the correct price of $938.38 and offered a 10% discount on this adjusted price as a gesture of goodwill.Discount Offer:Corrected Price: $938.38 Offered Discount: 10% ($93.83)Discounted Price: $844.55 Amount Paid: $643.51 Additional Amount Requested: $158.82 (to cover the difference after applying the discount)Additional 5% Discount: We offered an additional 5% discount as a further goodwill gesture.Customer's Response:************ declined the initial discount and continued to express dissatisfaction. We then lowered the price on our website to $833.98 as a final attempt to accommodate her concerns, allowing her to repurchase at this reduced price without using a coupon, as our policy does not permit double coupon usage.Public Defamation:************ proceeded to post negative and defamatory comments about our company on various platforms, including ********* and threatened further action despite our efforts to communicate transparently and offer a reasonable solution.Clarification of Claims:Incorrect Discount Calculation:************ misunderstood the application of the 10% discount. The discount was correctly applied to the revised price of $938.38, resulting in a discounted total of $844.55. The additional reduction to $833.98 on our website was another effort to resolve her concerns.Integrity and Responsibility:As a small business, we take pricing errors seriously and strive to correct them promptly while maintaining transparent communication with our customers. We never intended to mislead or deceive ************. Our goal was to address the error fairly and offer a suitable resolution.Policy on Order Changes:Our terms and conditions, clearly stated on our website, allow us to cancel or amend orders in case of pricing errors. We communicated this policy to ************ and provided alternative solutions within these guidelines.Conclusion:We regret the inconvenience caused to ************ and any misunderstanding that arose from this situation. Our actions were guided by our commitment to transparency and fairness. We value our customers and work diligently to uphold our integrity and reputation.We kindly request that the BBB review the detailed account provided and consider the context of **************** review. We remain dedicated to resolving any legitimate concerns and maintaining the trust of our customers.Thank you for your attention to this matter.Sincerely,************************* Owner, RV and Auto Parts **************************************** Phone:************