ComplaintsforNumberbarn LLC
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Complaint Details
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Initial Complaint
09/08/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
It's been almost a month since I submitted my order and it still hasn't been processed. I also supplemented my personal information as required by the merchant, but when I submitted the ticket to ask about their processing progress, the result was NOTHING! This merchant said to respond to customer emails within one business day, but in fact they did not do it at all! My ticket number is ******, and I also marked TOP URGENT on the subject of the email, but they still pretended not to see it. Not only is there no telephone communication channel, even the only email channel is not smooth. Is this how you guarantee the customer experience? Your service is absolutely terrible!I hereby strongly urge you to proceed with my order immediately. If you need any further information from me, please feel free to contact me directly.Initial Complaint
02/10/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I purchased a telephone number from NumberBarn on January.8, 2023. I was emailed on Jan 17, 2023, whom informed me that the number is active. I attempted to port the number into two carriers and was told that the number is inactive. In addition, the number seems to be invalid. I emailed NumberBarn support and attempted to call the number provided on ****** but the number is not a number where anyone can be reached. The support team hasn't given me a resolution after many emailsBusiness response
02/21/2023
Thank you for making us aware of this issue. Since becoming aware of this, we also found a direct correspondence from ***************************. We have not fully resolved the issue but we continue to work with ****************** to ensure it is resolved. Please let us know if there are any additional concerns.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.