Business ProfileforPlatinum Global Contractors

I opened a service request on Oct 3 2023 with First American home warranty for my pool heater. They assigned Platinum Pool Care to service. Platinum Pool care arrived on Oct 10, the tech knocked on my door, introduced himself and I showed him where the heater was and that I would meet him out there in a couple of minutes. When I got out there, he was gone. Home Warranty stated the service request was closed because Platinum Pool submitted paperwork that the heater was working. In fact, the heater is not working. I have zero paperwork attached to this service request despite asking for it from both parties. Each party says the other should have provided it and to request it from them.Fast forward to 2024, after a death in the family, travel outside the company, job loss, and other factors, I did not pick this problem up again with First American until January 5. I requested the service request be re-opened without a fee, due to all of the above. After several calls and hours on the phone, they agreed. Again, Platinum Pool was sent to service. This time, a different rep was sent and was very engaging, talked through what he thought the issue was (wiring because sometimes it works, sometimes it doesnt, which I have told both Platinum and home warranty over and over). To my shock, they again ended up submitting paperwork that the heater was working, and again, it is not.I went on Yelp, and noticed there is a trend with these two companies many other customers have the same issues service not being resolved, warranty rejecting the request, Platinum Pool never answering their phone, only back/forth through text, customers getting frustrated and ending up going outside and paying lots of money to resolve and or fix the problem. There is something going on with these two companies that are intertwined. Id like it investigated and it seems like there are quite a few customers who are out of a lot of money.