ComplaintsforBC Fabrication

• Initial Complaint

  03/02/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Ordered on 12-3-21. Paid ******* for an airbag suspension kit for a 94 **** Ranger. Since purchased, I have had countless issues with communication about shipping, not getting all the parts to what I did get not being correct for the vehicle. When I finally did receive the kit on 1-25-22, parts were missing or not fitting correctly. I contacted *** again with pictures and responded to send an email to Art the support installer. I did and he did call me back. I mentioned some of the parts I was missing. Art did get them out the door and I received them on 2-28-22. He said he would get them out to me and also asked for pictures of the parts not fitting. I sent them and he responded there were a few things he wanted to check on and he would get back to me the next day. That has come and gone and still no response on what the issue is or what they are going to do to fix this kits issue of not working on the truck it was purchased for. Was promised several times by *** the sales manager, a discount on the next purchase and was told to contact him directly to do so. I did and he will not return emails, calls or text messages so I ordered from another company. I have tried to contact them several more times to find out what is going on and a resolution for this issue with no luck. I have tried all #s, email addresses I have for them and still not getting anything back. I was given all kinds of excuses from backordered, to being drop shipped from another company, to their welder was out sick, to we are now making them and we really don't sell those anymore and we need to take the m off the website. I am a nice guy but time is up and something needs to be done.

  Business response

  03/02/2022

  we here at ***** try to do our best for our customer unfortunately it has been very trying as of late to keep up with the demand of the consumers as the supply chain has been seriously disrupted as of late with that being said i am willing to refund ***** the amount of ****** usd to pay for the parts that he had to purchase from another vendor i myself has had good communication with ***** and hopefully will do business in the future on other projects he has coming up thank you 

  Customer response

  03/03/2022

   
  Better Business Bureau:
  
  I did get a call from either Art or ***** last night.  We had a good conversation and he apologized multiple times over the issues with the parts and the communication issues.  He offered to refund me for the whole order but I told him I had would send them back the parts that did not fit correctly.  He agreed and would refund me ****** for the cost of the other parts I ordered from another company to finish the project. He was very apologetic over the issues I had getting all my stuff.  We discussed future projects and hopefully we can do business again.  While on the phone with him, I got a message from *** the sales manager apologizing over all the issues as well.  It was very nice to get something from them and from 2 separate people was amazing.  I truly felt like they weren't blowing smoke and were concerned about an unhappy customer.

  I have messaged *** today letting him know I have all the parts boxed up I am sending back and wanted to know if he was sending me a shipping label or what.  He immediately replied back to me.  Said it would be here in the next day or 2.  I will ship it back as soon as I get it and wait on the refund to either be sent to me via PayPal or refunded to my credit card.  I will contact *** when it is shipped and see when the refund will take place.

   

   I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me if they follow through with the refund which I believe they will.

   

  
  

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