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ComplaintsforHeritage Community Credit Union
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Complaint Details
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Initial Complaint
11/11/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I recently got approved for an auto loan from Heritage community bank. While waiting for the bill/invoice, Heritage community bank filed a report with the credit bureaus that I made a late payment. I disputed their account because I did not receive a monthly statement and therefore did not know when the bill was due. Their bank representative at that time informed me that they only send out statements at 3-month intervals. I disputed the wrong reports with *********** and the late statement on my credit report was removed.After this incident, Heritage Community Credit sent me an invoice with my payment due dates for 12 months, and I have consistently made payments on time. Today, I noticed Heritage community bank again file a late statement with ***********. This is baffling to me as my account is up to date and there was no missed or late payment. I am not sure what is going on with the bank, and I am demanding they remove this inaccurate information from my credit report.Initial Complaint
08/08/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I opened a Debt Consolidation loan w/ collarderal. Heritage insisted on processing 4 payments on my behalf. 2 did not go thru. The one to Golden One was returned to Heritage and I completed the payment. Tee one to **** of America has been lost. Both Heritage and **** of America have kefdt me to make calls and try to get this issue resolved. Neither bank seem very interested in helping **** need one of the banks to produce the missing $2757.50
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.