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Business ProfileforFire Recovery Service
At-a-glance
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Business Details
- Location of This Business
- 3319 Fitzgerald Rd #8, Rancho Cordova, CA 95742
- BBB File Opened:
- 10/18/2020
- Years in Business:
- 10
- Business Started:
- 6/16/2014
- Business Management
- Customer Contact
- Contact Information
Principal
- Customer Contact
Customer Contact
- Customer Contact
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
LA C
04/04/2024
Fire Recovery Service Response
04/11/2024
Thank you for your feedback. I am sorry to hear about your dissatisfaction and would like to address the concerns you raised regarding our service.
We were initially contacted to assist with the fire loss in your home, and understanding the scale of the damage, we discussed and mutually agreed on the terms of our engagement, which included waiving the inventory fee due to the expected volume of restorable items. This decision was made to alleviate some of the financial burdens during this stressful time.
Upon evaluating the actual scope of work, it became evident that the restoration needed was significantly less than anticipated, which unfortunately altered the financial dynamics of our agreement. Despite this, we endeavored to honor our commitment, absorbing over 58 hours of inventory documentation which was not initially planned for compensation.
We aimed to maintain open lines of communication throughout the process, adjusting as needed to ensure thorough documentation and care for your belongings. When concerns about missing items arose, we conducted a thorough audit at our expense, confirming that all items were accounted ***** oversight that was later recognized on your part.
The decision to conclude our business relationship was difficult but necessary due to evolving project requirements and the realization that the terms were no longer sustainable from a business standpoint. This decision was conveyed with respect, offering ample time for you to retrieve any personal items.
Regarding the financial aspects, it's important to note that our final invoice reflects only a portion of the costs incurred on this project, underscoring our commitment to providing value despite the unforeseen reductions in scope.
We take pride in our work and the trust our clients place in us. We deeply regret any misunderstanding or inconvenience this situation may have caused. Our intention has always been to provide a service that respects both parties' needs and circumstances.
Thank you for the opportunity to address these points. We wish you the best as you continue restoring your home and moving forward from this unfortunate incident.
Warm regards,
******************************
Owner
Fire Recovery Services
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